About the Role
We are looking for an experienced and hands-on Cloud Infrastructure & Operations Manager to lead a team of engineers responsible for managing the infrastructure layer of multi-tenant, cloud-hosted ERP products.
This role will oversee platform reliability, cloud operations, security, incident management, preventive maintenance, disaster recovery, and compliance across environments. The position also acts as a stage-gate for all production deployments, ensuring release readiness, rollback capability, and platform stability.
You will lead a team of 15 cloud and DevOps engineers and collaborate closely with Product, Security, and Engineering teams to maintain a reliable and scalable SaaS platform.
Key Responsibilities
Cloud Infrastructure Management
- Oversee provisioning, monitoring, and scaling of cloud environments (primarily Microsoft Azure).
- Ensure optimal platform performance, cost management, and operational stability.
SaaS Product Operations
- Own the availability of Dev, UAT, and Production environments.
- Plan platform upgrades, apply security patches, and manage certificates and access controls.
Incident Management
- Lead incident response for outages and performance degradation.
- Conduct Root Cause Analysis (RCA) and implement preventive improvements.
Preventive Operations
- Define and execute regular health checks, patching schedules, and environment maintenance.
- Optimize alerts and monitoring for proactive issue detection.
Disaster Recovery & Business Continuity
- Design, maintain, and test DR and BCP strategies.
- Ensure business continuity across all cloud-hosted environments.
Security & Compliance
- Lead infrastructure compliance initiatives aligned with SOC 2 and ISO 27001 standards.
- Work closely with Information Security and Audit teams to maintain compliance.
Production Deployment Governance
- Act as the stage-gate authority for production releases.
- Review deployment tickets and validate readiness, rollback strategies, and impact assessments.
Team Leadership
- Lead, mentor, and develop a team of Cloud and DevOps engineers.
- Build a culture focused on reliability, operational excellence, and continuous improvement.
Required Qualifications
- B.E / B.Tech / MCA in Computer Science, Information Technology, or a related field.
- 10+ years of experience in Cloud Infrastructure or SaaS Operations.
- 3+ years of experience managing engineering teams in a cloud product environment.
- Strong hands-on experience with Microsoft Azure:
- Virtual Machines
- PaaS services
- Networking
- Monitoring
- Identity and Access Management
- Experience supporting multi-tenant SaaS platforms.
- Experience working with ERP platforms (SAP Cloud, Infor, Oracle Cloud, or custom ERP systems).
- Understanding of DevOps practices, CI/CD pipelines, and Infrastructure as Code (IaC).
- Familiarity with SOC 2, ISO 27001, and data privacy compliance frameworks.
Preferred Certifications
- ITIL Certification
- Site Reliability Engineering (SRE) certification
Technical Skills
Cloud Platforms
- Microsoft Azure (App Services, VMs, Networking, Storage, Defender)
DevOps & Automation
- Azure DevOps
- GitHub Actions
- CI/CD pipelines
Infrastructure as Code
- Terraform
- Bicep
- ARM Templates
Monitoring & Observability
- Azure Monitor
- Application Insights
- Log Analytics
Security & Access
- Azure AD
- Role-Based Access Control (RBAC)
- Secret rotation and access governance
Disaster Recovery
- Geo-redundancy strategies
- DR drills
- RTO/RPO planning
Tools
- Azure DevOps
- Jira
- ServiceNow
- Salesforce (case management)
Leadership Expectations
- Build and mentor a high-performing cloud operations team
- Manage on-call rotations and operational readiness
- Drive continuous improvement in reliability, automation, and operational efficiency
- Collaborate cross-functionally with Product, Engineering, and Security teams
Why Join Us
- Lead cloud infrastructure for enterprise SaaS ERP platforms
- Work with modern Azure-based cloud architectures
- Build and scale high-reliability SaaS operations
- Opportunity to lead and grow a strong engineering team
