Site Reliability Engineering Manager

Overview of Role

66degrees Managed Services Team works with some of the largest cloud users in the world to help them transform their businesses with technology. We provide 24/7 support and incident response as well as ongoing sprint-based development across AI, data, and cloud technologies including Google Cloud, AWS, Azure, and others. Through award-winning guidance, development, and support, we help clients turn their cloud strategy and implementation into a competitive advantage.

The Manager of Managed Services is responsible for leading a global team of architects and engineers while defining operational processes, and ensuring service excellence. This role is an opportunity to apply your expertise on leading and scaling high-performing delivery teams to solve a variety of interesting problems for exciting customers, develop a team of top technical talent, and contribute to building the best managed services partner in the industry.

Responsibilities

• Operate, develop, and scale a global technical team spanning AI, data, cloud, BI, and other skillsets.
• Define, document, and implement processes and best practices that drive best-of-breed services for our clients.
• Maintain key customer relationships, pre-sales functions, escalations, and other customer-facing responsibilities.
• Manage and scale multi-cloud infra (GCP/Azure/AWS)
• Manage shift schedules, on-call coverage, and capacity planning processes.
• Help develop, expand, and iterate on new service oerings.
• Work cross-functionally to maintain critical MSP, ISO, and SOC2 certifications

Qualifications

• 10+ Years of experience overall in infra focused role along with 5+ years of experience running global technical teams that interface with enterprise customers.
• Proven experience in building and running enterprise-level managed services teams.
• Proven leadership abilities and a passion for developing high-performing teams.
• Strong experience defining and achieving KPIs and operational processes in a reactive support context.
• Proven customer-facing experience or abilities.
• Excellent relationship-building and communication skills with the ability to influence stakeholders at all levels.
• Strong leadership and team management skills.
• Strategic thinking and problem-solving abilities.
• Cloud certifications from GCP, AWS, and Azure are strongly preferred.
• Google Cloud experience strongly preferred.
• A Bachelor's degree in Computer Science, Computer Engineering, or related or equivalent work experience required.

66degrees is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, sex, gender, gender identity, national origin, age, weight, height, marital status, sexual orientation, veteran status, disability status or other legally protected class.