IBM Software Overview A career in IBM Software means you'll be part of a team that transforms customer challenges into solutions.
Seeking new possibilities and staying curious, IBM Software is dedicated to creating the world's leading AI-powered, cloud-native software solutions. The company's renowned legacy creates endless global opportunities for growth and innovation.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions professionals at the heart of IBM, where career development thrives.
Your Role and Responsibilities
- Responsible for documenting incidents and problems per IBM Cloud IaaS Network Services standards and practices.
- Serve as a technical expert in troubleshooting, problem identification, and resolution of networking issues, including switches and routers from Cisco, Arista, Juniper.
- Work with various networking protocols/technologies and maintain hands-on experience with various network support tools.
- Make decisions based on risk, best practices, and business needs, clearly articulating decision points.
- Showcase intent to reduce toil through automation.
Required Education
Preferred Education
Required Technical and Professional Expertise
- Willingness to work in a shift environment and adhere to shift timings.
- Understanding of VPC and overlay terminologies.
- Proficiency in networking conceptsboth Layer-2 (Port-channel, switching concepts) and Layer-3 (BGP, MPLS, VRF).
- Active monitoring of the alert dashboard.
- Strong troubleshooting, problem identification, and resolution skills in networking issues with ownership of solutions.
- Solid experience in creating technical documentation for current and future network support needs.
- Ability to timeline incidents accurately and collaborate with external teams, vendors, and providers.
- Exposure to global network design and management.
- 4-6 years of experience working on large-scale service provider networks.
- 2+ years of routing and switching experience.
Preferred Technical and Professional Experience
- Experience in a multi-vendor environment with Cisco, Juniper, and Arista vendors.
- Familiarity with the ITIL process.
- Valid networking certification from any vendor.
- Coding ability in Python to write scripts for automating outputs and reducing toil.
