Job Overview
We are seeking an experienced Engineer, Site Reliability (SRE) to drive technical excellence within our global Site Reliability Engineering organization. This role is essential to maintaining and improving the reliability, scalability, and performance of our multi-cloud SaaS platform serving thousands of customers worldwide. The successful candidate will provide hands-on technical expertise in incident response, system optimization, and reliability engineering practices across our complex technology stack. Off hours support as needed.
About Us
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
Responsibilities
Technical Leadership:
- Contribute as part of a team of 15+ SRE engineers across one or more geographic regions (US, Ireland, or India)
- Provide technical mentorship and knowledge sharing for team members
- Contribute to technical decision-making for complex reliability and performance challenges
- Participate in architecture reviews and provide input on system design for reliability
- Participate in post-incident reviews and support implementation of preventive measures
Incident Management & Response:
- Participate in enterprise-wide incident management, ensuring rapid prevention, detection, response, and resolution
- Develop and maintain runbooks and emergency response procedures
- Contribute to root cause analysis and support comprehensive documentation
- Participate in 24/7 on-call rotation and escalation procedures across global teams
- Interface with Engineering teams and Incident Manager during critical incident resolution
Platform Reliability & Performance:
- Monitor and optimize multi-cloud infrastructure (AWS primary, Azure, GCP)
- Ensure reliability of core services: AWS resources, Auth0/Okta authentication, databases (SQL Server, PostgreSQL, MongoDB), and legacy Java applications
- Implement and maintain SLIs, SLOs, and error budgets for assigned services
- Drive capacity planning and performance optimization initiatives
Automation & Tooling:
- Design automation solutions to reduce manual operational overhead
- Develop monitoring strategies using New Relic, Grafana, and Sumo Logic
- Create infrastructure-as-code for reliable deployments
- Build self-healing systems and automated remediation workflows
Qualifications
Technical Experience:
- 5+ years in SRE, DevOps, Software Development or Infrastructure Engineering roles
- Deep hands-on experience with multi-cloud environments (AWS required, Azure preferred)
- Strong Linux system administration and troubleshooting
- Experience with containerization (Docker) and orchestration (Kubernetes, ECS)
- Proficiency with monitoring tools (New Relic, Grafana, Prometheus)
Leadership & Communication:
- Demonstrated ability to collaborate with and mentor peers on technical teams
- Experience as incident response participant during critical incidents
- Strong communication skills with engineering teams and stakeholders
- Cross-functional collaboration in agile environments
SRE & Operations:
- Demonstrated success implementing SRE principles in large-scale production environments
- Experience with ITIL frameworks and tools
- Background in establishing and maintaining SLAs for enterprise SaaS products
Education/Certifications/Licenses:
- Bachelor's degree in computer science, Engineering, Information Systems, or related technical field
- Equivalent combination of education and experience will be considered
Preferred
- Cloud certifications (AWS, Azure, or Google Cloud)
- Kubernetes certifications
- New Relic/Grafana monitoring certifications
- Linux certifications (RHCE, LPIC-2)
EEO Statement
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to request an accommodation due to a disability, please contact us at [Confidential Information].
Compensation And Benefits
Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https://careers.icims.com/benefits
