Site Reliability Engineer

Strong Monitoring / Observability integration experience

• Hands-on experience with at least 2–3 enterprise monitoring tools

• Datadog / New Relic / Splunk / AWS CloudWatch or equivalent

• REST APIs, Webhooks & JSON

• Event ingestion and integration

• Event normalization & enrichment

• Alert/event mapping and transformation

• Integration troubleshooting

• Strong understanding of monitoring incident-management event flow • ServiceNow integration experience

• PagerDuty integrations

• Event correlation & noise reduction

• CMDB / service mapping concepts

• Incident lifecycle understanding

• API authentication / OAuth / tokens

• Integration testing

• Production monitoring architecture

• Event-volume / alert-pattern analysis • Moogsoft

• Python scripting

• Terraform

• Teams / Slack

• Kubernetes monitoring

• Azure/AWS cloud monitoring

• OpenTelemetry

• Dynatrace / AppDynamics or similar tools • Owns the monitoring and enterprise integration layer of the SOW

• Connects agreed monitoring/observability platforms to PagerDuty

• Analyzes existing event sources and ingestion patterns

• Maps monitoring events to appropriate PagerDuty services and priorities

• Implements event normalization, enrichment and routing requirements

• Supports correlation, deduplication and noise-reduction configuration

• Implements/supports ServiceNow PagerDuty integration

• Supports CMDB/service mapping where required for routing and context

• Performs end-to-end integration validation from monitoring PagerDuty ServiceNow

• Troubleshoots connectivity, API, webhook and event-flow issues

• Documents integration architecture, mappings and operational procedures