Site Reliability Engineer

We are seeking a skilled SRE or DevOps Engineer to lead the migration and replacement of our legacy Moogsoft AIOps platform with PagerDuty. The ideal candidate will be responsible for redesigning our incident management workflow, setting up event orchestration, and ensuring a seamless transition with zero downtime to our live production monitoring.

Key Responsibilities

• Platform Migration: Decommission Moogsoft and fully implement PagerDuty as our primary incident intelligence and alerting platform.
• Event Integration: Connect existing monitoring tools (e.g., Datadog, New Relic, Splunk, AWS CloudWatch) directly into PagerDuty.
• Noise Reduction: Configure PagerDuty Event Orchestration, deduplication rules, and alert suppression to minimize alert fatigue.
• Workflow Automation: Build automated incident response workflows, on-call schedules, escalation policies, and bidirectional chatops integrations (Slack/Teams).
• Documentation & Training: Create runbooks for the new system and train engineering teams on PagerDuty best practices.

Required Skills & Qualifications

• PagerDuty Expertise: Deep, hands-on experience architectural design, event routing, and advanced configurations in PagerDuty.
• Moogsoft Knowledge: Familiarity with Moogsoft's clustering, situation room, and ingestion logic to translate legacy rules into the new system.
• Observability Ecosystems: Strong understanding of how monitoring tools feed into incident management platforms.
• Infrastructure as Code (IaC): Experience managing PagerDuty configurations using Terraform is highly preferred.
• Scripting: Proficiency in Python, Bash, or Go to utilize PagerDuty APIs for custom integrations.