Job Title: Site Lead - Soft Services (IFM)
We are seeking an experienced and proactive Facility Manager specializing in Soft Services to join our IFM team. The successful candidate will be responsible for overseeing and coordinating all soft services within assigned client facilities, ensuring a safe, comfortable, and efficient working environment for our clients and their employees.
Key Responsibilities:
- Soft Services Management:
- Oversee and coordinate soft services including cleaning, Plants, Pantry services, reception, mail room, catering, landscaping, and waste management
- Develop and implement standard operating procedures for all soft services
- Ensure service delivery meets or exceeds client expectations and contractual agreements
- Vendor Management:
- Select, manage, and evaluate soft services vendors and contractors
- Negotiate and review service contracts to ensure cost-effectiveness and quality
- Conduct regular performance reviews of service providers
- Quality Control:
- Implement and maintain quality assurance programs for all soft services
- Conduct regular inspections and audits to ensure compliance with quality standards
- Address and resolve service-related issues promptly and effectively
- Health, Safety, and Environmental (HSE) Compliance:
- Ensure all soft services comply with relevant HSE regulations and company policies
- Conduct risk assessments and implement appropriate mitigation strategies
- Promote a culture of safety and environmental responsibility among staff and contractors
- Budget Management:
- Prepare and manage annual budgets for soft services
- Monitor expenses and identify cost-saving opportunities without compromising service quality
- Provide regular financial reports and analysis to senior management
- Team Leadership:
- Lead, motivate, and develop a team of soft services coordinators and supervisors
- Conduct regular team meetings and performance reviews
- Identify training needs and implement appropriate development programs
- Client Relationship Management:
- Act as the primary point of contact for clients regarding soft services
- Conduct regular meetings with clients to discuss service performance and address concerns
Proactively identify opportunities
- Continuous Improvement:
- Stay informed about industry trends and best practices in soft services management
- Implement innovative solutions to improve efficiency and service quality
- Lead continuous improvement initiatives and change management processes
- Reporting and Analytics:
- Develop and maintain key performance indicators (KPIs) for soft services
- Prepare regular reports on service performance, trends, and opportunities
- Utilize data analytics to drive decision-making and service improvements
Qualifications:
- Bachelor's degree in Facility Management, Business Administration, or related field
- 7+ years of experience in facility management, with a focus on soft services
- Strong knowledge of soft services operations, best practices, and relevant regulations
- Proficiency in facility management software and Microsoft Office suite
- Experience with sustainability initiatives and green building practices is a plus
