Join our Team
About this opportunity:
Ericsson is inviting applications for the position of Field Services Specialist, a role central to our operational excellence. In this role, your core responsibilities will revolve around the coordination, management, and implementation of on-site operations intended to achieve seamless services for our customers. Working as a local function, you will engage primarily within the Operations functions, while also collaborating with other departments. Your actions will ensure that our services are always performing to the highest standards in accordance with our Service Level Agreements (SLAs). Compliance with Project OHS requirements is mandatory throughout this process.
Key Responsibilities:
- Operations & Maintenance
- Monitor and manage PCN/MPBN nodes (SGW, PGW, SMF, UPF, routers, switches)
- Ensure network uptime and SLA adherence
- Perform routine health checks and preventive maintenance
- Fault Management & Troubleshooting
- Analyze and troubleshoot issues related to:
- Data session drops, latency, throughput degradation
- Signaling failures (GTP, Diameter, BGP, OSPF, ISIS)
- Perform root cause analysis (RCA) and provide corrective actions
- Coordinate with OEM/vendors for critical issues
- Configuration & Change Management
- Execute CRs for:
- Node integration/upgrades
- Traffic offloading / rehoming
- Feature activation (VoLTE, 5G SA, slicing, QoS)
- Validate pre/post KPIs and ensure no service impact
- Performance & Optimization
- Monitor KPIs:
- Attach success rate, session success rate
- Throughput, latency, packet loss
- Identify bottlenecks and optimize network performance
- Capacity planning and forecasting
- Interworking & Interfaces
- Manage interfaces:
- S1-U, S5/S8, N3, N6 (PCN)
- IP/MPLS (MPBN)
- Ensure seamless integration with RAN, IMS, IN, and external networks
- Incident & Escalation Handling
- Handle critical incidents and outages
- Lead bridge calls and coordinate cross-domain teams
- Ensure timely resolution and communication
- Documentation & Reporting
- Prepare RCA reports, incident reports, and daily/weekly KPIs
- Maintain network documentation and configurations
Required Skills
Technical Skills
- Strong knowledge of:
- 4G EPC & 5G Core (SA/NSA)
- IP/MPLS networking (BGP, OSPF, ISIS, VRF)
- Protocols: GTP, Diameter, SIP (basic), TCP/IP
- Experience with OEMs (Nokia, Ericsson, Huawei, Cisco, Juniper)
- Good understanding of Linux/Unix basics
Soft Skills
- Strong analytical and troubleshooting skills
- Good communication and stakeholder management
- Ability to work in high-pressure environments
Why join EricssonAt Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you applyClick Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Indore
Req ID: 783628
