Roles and Responsibilities:
- Lead design, architecture, and implementation of Siebel CRM systems to meet complex business requirements.
- Work as a technical SME directly with customers for new implementations, upgrades, migrations, and managed services projects.
- Collaborate with cross-functional global teams including business analysts, DBAs, system administrators, and QA teams for end-to-end delivery.
- Handle critical issues, escalations, and production incidents, ensuring high availability and customer satisfaction.
- Oversee Siebel application installation, upgrade, patching, and migration activities (minimum 4 successful upgrade/migration projects on latest Siebel versions).
- Support Siebel migration to Oracle Cloud Infrastructure (OCI), including containerization and orchestration with Kubernetes.
- Manage and maintain Siebel application servers, WebLogic servers, and database environments.
- Participate in business development and presales activities to support Siebel-based solution opportunities.
- Work in a 24x7 production support model, including standby or scheduled after-hours support as required.
- Drive process improvement initiatives and encourage a culture of continuous learning and innovation.
- Mentor junior team members and foster a collaborative team environment.
Must-Have Skills:
- 15+ years of industry experience in Oracle Siebel CRM, including WebLogic and database administration.
- Proven experience as a Siebel Architect with strong technical, leadership, and customer management skills.
- Hands-on experience with Siebel installation, upgrade, patching, and migration (minimum 4 projects).
- Expertise in Siebel to OCI / OCNA migration and Kubernetes-based deployments.
- Strong background in Unix/Linux and Windows environments.
- Experience in production support environments, working in 24x7 rotational shifts.
- Strong problem-solving, presentation, and communication skills.
- Proven ability to collaborate in a globally distributed team environment.
Good-to-Have Skills:
- Experience with CI/CD and DevOps tools (Python, Docker, Kubernetes).
- Cloud administration experience on OCI, Azure, or AWS.
- Oracle Cloud Infrastructure (OCI) and Oracle Siebel certifications.
- Experience supporting standby or out-of-hours operations.
- Familiarity with automation and performance optimization within cloud environments.
Desired Competencies:
- Self-motivated, resourceful, and committed to continuous learning.
- Strong leadership qualities with the ability to inspire and mentor teammates.
- Excellent written and verbal communication skills in English.
- Proactive, analytical, and customer-focused with a drive for excellence.
- Demonstrated ability to simplify complex processes and champion innovative solutions.
- Strong commitment to high performance, operational stability, and service excellence.
