Short Term Temporary

Description

Working at the World Bank Group (WBG) provides a unique opportunity to help client countries solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending poverty on a livable planet. With 189 member countries and more than 120 offices worldwide, the World Bank Group works with public and private partners, invests in groundbreaking projects and uses data, research, and technology to develop solutions to pressing global, regional and local challenges. For more information, please visit http://www.worldbank.org.

The organization has undertaken an ambitious exercise to revise its mandate, products and structure to adjust to the multiple, intertwined crises affecting the world today (see Evolution Roadmap), in the move to becoming a better Bank.

Business Unit Overview

The mission of the Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) is to leverage information and technology as a force multiplier to accelerate, deepen, and sustain development impact. Their vision is to harness information and technology for a world free of poverty on a livable planet. For more information on ITS, check this video: https://www.youtube.com/watchreload=9&v=VTFGffa1Y7w.

Department Context

The WBG Corporate Solutions Department (ITSCO) is focused on the digital transformation of essential corporate services to ensure WBG operations are seamless, resilient, and future ready. Uniting digitalization roadmaps, experience design, process optimization, application delivery, systems management, and technology modernization across some 170 products and services, the department links business ambition with operational excellencefrom intuitive employee experiences and precision payroll to data-driven decision making, intelligent automation, and AI enablement. Operating from Washington, Chennai, Sofia, and Singapore in a global delivery model, the team seeks to combine disciplined strategic planning with focused roadmaps, agile product delivery, design forward innovation, digital engineering, automation, and AI to produce solutions that are engaging, impactful, and efficient. The goal is a unified, OneWBG corporate backbonestreamlined, connected, and adaptivethat empowers leaders, staff, partners, and shareholders with the processes, capabilities, and insights to advance the WBG's mission at scale.

ready. Uniting digitalization roadmaps, experience design, process optimization, application delivery, systems management, and technology modernization across some 170 products and services, the department links business ambition with operational excellencefrom intuitive employee experiences and precision payroll to data-driven decision making, intelligent automation, and AI enablement. Operating from Washington, Chennai, Sofia, and Singapore in a global delivery model, the team seeks to combine disciplined strategic planning with focused roadmaps, agile product delivery, forward innovation, digital engineering, automation, and AI to produce solutions that are engaging, impactful, and efficient. The goal is a unified,

The department comprises of four distinct but complementary units which work closely together to deliver on the department's mandate:

Corporate Digital Acceleration unit

Corporate Experience Solutions unit

Corporate Business Solutions unit

Corporate Digital Backbone unit

Unit Context

The Corporate Business Solutions unit (ITSCB), within the department, will serve as both the steadfast guardian and an active innovator of the World Bank Group's most essential corporate backoffice business processes and the technology systems that support themthose critical capabilities that underpin the organization's ability to operate efficiently and with integrity. The unit will oversee vital corporate systems such as personnel administration, global payroll, benefits, tax, pension, budget and planning, cost and expense management, internal audit, ethics and justice processes, heath services, and other essential corporate services. These operationsand their supporting platformsdemand uncompromising accuracy, confidentiality, and resilience, operating in environments where reliability is nonnegotiable. Through rigorous governance, assurance, and compliance practices, the unit will ensure these processes and systems remain stable, secure, and audit readywhile simultaneously advancing modernization to drive automation, integration, and greater institutional value. This position will be part of the Pension Administration team, that is responsible for the WBG's pension systems including end-to-end solutions for WBG retirees.office business processes and the technology systems that negotiable. Through rigorous governance, assurance, and compliance practices, the unit will ensure these processes and systems remain stable, secure, and auditreadywhile simultaneously advancing modernization to drive automation, integration, and greater institutional value. Th

Duties and Responsibilities

ITSCB seeks a highly motivated individual to perform these very important roles and responsibilities:

1. Serve as the primary point of contact for Retiree Portal Support

• Manage user authentication
• Oversee account provisioning
• Provide account support and onboarding assistance
• Monitor system performance and develop analytics reports
• Ensure data accuracy
• Publish statements on schedule
• Develop analytics dashboards
• Create ad-hoc querieshoc queries

2. Support for New Product Rollouts

• Participate in both manual and automated testing
• Assist with User Acceptance Testing (UAT)
• Develop user guides
• Client Engagement and Communication
• Provide Tier-1 postgo live supportlive support

3. Manage the Team SharePoint Site

• Maintain all contents up to date
• Remove clutter and organize materials for easy access
• Review new content and store in the appropriate folders

4. Build Analytics Dashboard and Reports

• Build and enhance basic queries
• Assist the team to build Power BI reports and dashboards
• Present the dashboards to the business teams

Selection Criteria

Education & Experience

Bachelor's degree and minimum 1 years of work experience

Required Skills & Experience:

• Strong analytical and communication skills (verbal and written)
• Can effectively communicate with diverse stakeholders (technical and non-technical) at all levels.
• Experience in conducting product demo sessions with business stakeholders
• Proven ability to work effectively within diverse teams, often in multi-location environments.
• Excellent organizational skills and a strong commitment to meeting deadlines without requiring constant follow-up.
• Proactive self-starter capable of taking initiative with minimal supervision
• Highly results-oriented with a strong sense of urgency and commitment to achieving goals
• Ability to thrive in a fast-paced environment with tight deadlines and consistently deliver within agreed-upon timeframes.