We are hiring a Shopify Operations & CX Executive to manage end-to-end store operations along with financial tracking and customer experience management.
Key Responsibilities:
Store Operations & Financial Management:
- Manage daily Shopify store operations (orders, returns, updates)
- Perform payment reconciliation (Shopify, Razorpay, COD, gateways)
- Handle P&L management – track revenue, costs, margins, and profitability
Advanced Inventory Management:
- Manage inventory across multiple warehouses with real-time stock tracking
- Maintain detailed exhibition inventory in/out records for trade shows and events
- Document each inventory transaction with proper categorization (sales, returns, transfers, damages, exhibitions)
- Coordinate inter-warehouse stock transfers and maintain location-wise inventory reports
- Track inventory aging, dead stock, and fast-moving items across all locations
- Coordinate with logistics partners for smooth fulfillment
- Prepare daily/weekly/monthly performance reports
- Identify discrepancies and resolve operational or financial issues
CX (Customer Experience) Operations:
- Omnichannel Support: Lead customer interactions across WhatsApp, email, and social media to ensure a minimum response time
- Proactive CX: Track the Post-Purchase journey; inform customers of delays before they ask and manage NDR (Non-Delivery Report) follow-ups to reduce RTO
- Feedback Loop: Analyze common customer pain points and coordinate with the team to improve product descriptions, sizing charts, or packaging
- Loyalty & Retention: Manage customer reviews and implement basic retention strategies to encourage repeat purchases
Requirements:
- Experience in Shopify operations (preferred)
- Strong knowledge of reconciliation & basic accounting
- Good understanding of P&L statements
- Experience with multi-location inventory management systems
- Proficiency in Excel/Google Sheets for complex inventory tracking
- Strong attention to detail and problem-solving skills
- Excellent communication skills for customer interactions
- Experience with customer service tools and social media management
