Job Summary
Aria Holding is seeking an experienced Platform Specialist ECM to lead the implementation and management of a global enterprise content management (ECM) platform.
This role is part of a greenfield initiative to establish a centralized data repository across multiple business units and geographies. The position combines technical expertise, data governance, and project leadership to ensure content is securely stored, properly classified, and easily accessible across the enterprise.
Key Responsibilities
1. Global Repository Implementation
- Lead end-to-end implementation of the enterprise-wide content repository
- Define repository architecture, metadata models, taxonomy, and folder structures
- Collaborate with stakeholders to gather requirements and plan phased rollouts
2. ECM System Configuration & Administration
- Configure user roles, permission groups, workflows, and retention policies
- Administer system settings and integrations with enterprise applications
- Manage user provisioning, access reviews, and license allocation
3. Content Governance & Compliance
- Develop and enforce enterprise-wide content governance policies
- Define classification standards, tagging models, and lifecycle management rules
- Ensure compliance with regulatory frameworks such as GDPR, HIPAA, and ISO standards
4. Stakeholder Coordination & Support
- Act as a liaison between IT, business units, and external vendors
- Conduct training sessions and create user documentation and SOPs
- Establish and manage departmental content owners/champions
5. Monitoring, Reporting & Optimization
- Monitor system usage, adoption, and data quality
- Identify opportunities for automation and continuous improvement
- Generate reports and insights for leadership on platform performance
KRAs and KPIs
Implementation & Adoption
- 90% departments onboarded as per project schedule
- 95% metadata-compliant documents within 3 months of go-live
Data Migration
- 98% accuracy in legacy data migration
- 90% departments with assigned data stewards
Data Governance
- 95% documents correctly tagged with metadata
- Minimal compliance issues per quarter
User Support & Access Management
- 95% SLA adherence for access requests
- 85% user satisfaction rating
Required Qualifications
- 58 years of experience in ECM implementation, data governance, or IT project roles
- Hands-on experience with at least one ECM platform:
- SharePoint
- Box
- M-Files
- OnBase
- Proven experience in ECM rollout or repository design in multi-entity organizations
Key Skills
Technical Skills
- ECM platform configuration and administration
- Metadata management, taxonomy, and content architecture
- Workflow automation and retention policy setup
- Integration with ERP, HRIS, and CRM systems
Governance & Compliance
- Data governance frameworks
- Document lifecycle management
- Regulatory compliance (GDPR, HIPAA, ISO standards)
Core Competencies
- Strong project management and organizational skills
- Analytical thinking and attention to detail
- Excellent communication and stakeholder management
- Training and user adoption capabilities
- Ability to work independently with ownership mindset
