Drive Change Management | - Gain a clear understanding of the current situation, establish the need for change by challenging the status quo, bring a different perspective & implement the change and evaluate an overall impact of the change.
- Understand and implement whole system transformation philosophy and DVF model of change management.
- Lead & drive Tamrodaya implementation model i.e. Culture & Capabilities required to strengthen current orbit of Birla Copper as well as taking organization to the next orbit.
- Define the ongoing role for leaders (PBUTs / AETs / DMTs / FIT / PIT) such as communication, role modeling, reinforcement of desired behaviors etc.
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Stakeholder Alignment | - Understand needs and expectations of stakeholders (Corporate & Unit level both internal & external) and establish the rapport with active engagement.
- Promote clear communication & feedback channels and ensure timely response to key stakeholders.
- Keep stakeholders informed of all-important changes / decisions that may affect them and escalate significant events / incidents along with possible solutions in a timely manner.
- Understand and anticipate conflict with stakeholders and proactively resolve differences of opinion and interests in a constructive manner
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Project planning & Execution | - Plan multiple initiatives / projects considering scope of Tamrodaya & overall improvement targets, define strategies & priorities for unit and set-up governance mechanism within the unit & PBUs for smooth execution of Tamrodaya program.
- Devise project tracking & control mechanism and establish interface between central program management team and function.
- Develop process & provide guidelines to Track representatives of Vertical for track activity initiation, planning, execution, and closure.
- Develop unit's Tamrodaya / Improvement dashboard that covers all Tamrodaya initiatives & critical activities and highlights their success measures.
- Identify & assess potential risk arising out of change initiatives, develop a Vertical specific plan as a counter measure and to mitigate its impact during planning & execution phase
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Capability Building Initiatives | - Build change management capability in Unit Steering team and PBUT members and challenge them with conventional thinking & practices.
- Facilitate & Train all key stakeholders on Improvement methodologies, Excellence standards and Cultural nuances.
- Train AETs, SETs & DMTs on CFT way of working, Workplace management and Problem-solving tools & techniques.
- Introduce best practices of Operational excellence & productivityimprovementtechniques like Lean, TPM, FMEA, Six sigma, TOC, VSM etc.
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Establish CFT Way of Working | - Conceptualize and finalize key building blocks of CFT structure i.e., Unit STs, PBUTs, COEs, Shared Services, Tamrodaya cell etc.
- Form cross-functional teams at frontline & managerial levels, conduct awareness sessions on CFT way of working and provide infra structural & knowledge support to CFTs.
- Ensure execution of Goal deployment, CFT KPI / DPI boards, effective monitoring mechanism, improvement goals & agenda, rhythm of interactions at various levels of CFT structure
- Provide support to HR in preparing Job description (JD) for all unique roles in CFT and defining manning principles for various entities of CFT structure.
- Facilitate PBUs in setting and clearly defined KPIV & KPOV (key performance input / output variables) to AETs / DMTs
- Facilitate DMTs, AETs, COEs, PBUT and PST to achieve excellence levels for continual improvement of Copper Vertical
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Customer Centricity | - Facilitate UST in preparing Customer Centricity track roadmap.
- Handhold PBUs and COEs in formulation of Service Level Agreements and signing off by both customer, and supplier.
- Ensure SLAs are made at Interplant and Intra plant and Customer Focused Teams (CFTs) meet identified customers periodically and take feedback.
- Ensure performance on SLA's is monitored and action planning towards enhancing internal and external customer value.
- Facilitation in regular measurement of satisfaction and internal customer satisfaction index and continual improvement in Customer satisfaction survey score through action plans/ projects identification.
- Project identification through PBUTs to make existing processes more Customer centric processes.
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Driving one Tamrodaya Initiatives across Birla Copper i.e. Customer Centricity. | - Plan & conceptualize Customer Centricity's various steps along with Internal Customer Centricity Track & achieve Customer Delight Internal Customer Centricity index (ICSI).
- Handhold Track team for developing systems & processes for Internal Customer Centricity index (ICSI) assessment.
- Handhold Track team for developing systems & processes for Customer Supplier Bazaar (CS Bazaar) and Service level agreement (SLA) between customer & Supplier.
- Develop mechanism for monitoring of SLAs & action plan to fulfill expectations by internal customers & suppliers.
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