Services Sales Senior Analyst

Job Description

Brief Description:

Senior Analyst or Assistant manager - Service Sales - Contract Sales- Power Group

Experience: 5-6 Years
Industry: Power Electronics / UPS / Critical Power Solutions

Role Summary

The Senior Analyst - Service Sales (Power Contract Sales) or AM will be responsible for end-to-end ownership of service sales and key accounts in the Chennai market, managing a business volume of 15 Crores annually. The role focuses on AMC renewals, Warranty-to-AMC (WCR) conversions, service product sales (Batteries, BMS, spares, special products) and also collections, with clear accountability for weekly and monthly targets.

1. Revenue & Target Ownership

• Own and deliver 15 to 20 CR annual service sales business in the Chennai region.
• Achieve weekly, monthly, quarterly, and annual sales targets for UPS AMC/renewals
• Build and manage a healthy service sales pipeline with accurate forecasting
• Manage UPS AMC renewals, warranty-to-AMC (WCR) conversions, and contract extensions & ONTIME RENEWAL OF CONTRACTS
• Track installed base and warranty expiries to maximize WCR and renewal conversion.
• Drive timely renewal closures through structured follow-ups and pricing strategies.
• Drive service Business by engaging deeply with existing customers and bring more revenues
• Should be able to connect with Internal and external Team to achieve the specified Target
• Work closely with Service Operations, Technical Teams, Finance, and Collections to ensure smooth execution and billing.
• Support contract scope finalization, invoicing, and customer satisfaction.
• Ability to travel and meet customers on daily basis and propose value-based service solutions.

2. Key Account Management - End to End

• Handle key service accounts independently, acting as a single point of contact.
• Develop strong customer relationships to increase service penetration and retention.

3. Cross-Selling & Service Product Sales

• Drive sales of service products, including:
  • Batteries & battery replacements
  • Battery Monitoring Systems (BMS)
  • UPS retrofit / upgradation
  • Spares & consumables
  • CSM -(Manpower & DC upgradation sales)
• Generate and penetrate new enquiries for additional services and power products during renewals and routine customer interactions.

4. Collections & Payment Management

• Track outstanding receivables for assigned accounts.
• Ensure timely collection of payments as per agreed credit terms.
• Coordinate with customers and internal finance teams to close overdue payments and avoid credit blocks.

5. Sales Analysis & Reporting

• Monitor weekly and monthly performance dashboards covering sales, renewals, WCR, and collections.
• Review gaps vs targets and implement corrective actions.
• Maintain accurate data in CRM and MIS systems.

Experience

• 4-5 years of experience in Service Sales / Power Contract Sales / UPS Service Business.
• Proven experience managing 10-15 CR service sales portfolio, preferably in Chennai or similar metro markets.

Technical & Commercial Skills

• Strong understanding of UPS systems, AMC, WCR, renewals, batteries, retrofit, and spares.
• Ability to identify customer needs and propose value-based service solutions.
• Strong Negotiation skills , Data management , Maintaining and Updating Installation Base in system, ability to get price raise on each contracts and Better margin on New contracts

Sales & Execution Skills

• Strong target orientation with the ability to plan weekly and monthly closures.
• Experience in collections management and payment follow-ups.

Analytical & Tools

• Proficiency in MS office, Excel, CRM tools, MIS, and sales tracking dashboards.

Preferred Qualifications

• Experience with UPS OEMs / critical power solution providers or related filed.
• Exposure to key account management and service-led revenue growth.
• DIPLOMA /BE - EEE /EC -Engineering qualification preferred.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

OUR STRATEGIC PRIORITIES
Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength

OUR BEHAVIORS
Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [Confidential Information]. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers

Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.