We are looking for an experienced ServiceNowEngineer who how the ability to support the platform as an administrator.This includes, but is not limited to the following:
- Will be expected to provide a best-in-class service to our 5/3 ServiceNow users and stakeholders including promptly and courteously answering their questions and resolving their issues
- Ability to troubleshoot and resolve ServiceNow incidents
- A deep understanding of how ServiceNow works, and how it is configured
- Performance monitoring including an understanding of uptime and response time and how to tune the system for optimal performance
- User Administration including Groups, Roles and access issues
- Administer ServiceNow Code Releases
- Perform ServiceNow Upgrades including facilitating testing and the Skip process
- Installing and updating plugins
- Diagnosing Discovery issues
- Familiarity with Service Mapping and its operation including troubleshooting maps that fail
- Managing ServiceNow licenses and license reporting
- The ability to create reports and dashboards for the purpose of tracking trends and reporting on issues
- The ability to read code and notify Developers when their code has a defect
- Experience supporting and troubleshooting integrations to other systems including REST, SOAP and ServiceNow Spokes
- Must be able to fix Vulnerabilities on the system, especially the MID Servers, as identified by the 5/3 Information Security Department
- Must be able to apply ServiceNow Patches
- Must be able to facilitate Clone Downs as well as backups and restores
- Must be able to extract data from ServiceNow tables as needed by Audit, Business Controls and other Stakeholders
- Must have experience securing passwords in a vault
- Must be able to perform Disaster Recovery Testing
- Must be able to work with ServiceNow to recover our Instance from a secondary site if the primary ServiceNow site becomes unavailable
- Must be able to write technical documentation, especially with respect to procedures and incident remediation in the form of ServiceNow Knowledge Articles
- Must be able to learn new skills as needed
- Must stay current with the latest ServiceNow best practices
- Will be expected to be a team player, to communicate and collaborate and adhere to 5/3 Bank Core Values
- Ability to work independently
