- Develop and configure ServiceNow Virtual Agent chatbots and workflows
- Write and maintain scripts for process automation and integrations within ServiceNow
- Collaborate with stakeholders to gather requirements and translate them into functional Virtual Agent solutions
- Ensure ServiceNow applications meet governance, security, and best-practice standards
- Troubleshoot and optimize Virtual Agent workflows for performance and user experience
- Provide knowledge transfer and documentation for implemented solutions
Key Performance Indicators
- Timely delivery and deployment of Virtual Agent solutions
- Effective automation of ITSM processes through scripting and workflows
- User satisfaction and adoption of Virtual Agent functionalities
- Compliance with ServiceNow best practices and security standards
- Collaboration and support across IT and business teams
