ServiceNow Trainer

Role: Technical content developer (ServiceNow)

Location: Noida (Onsite)

Experience: 2+years

Note: Please review the job description. We are looking for a trainer who can also be involved in projects.

Roles and Responsibilities:

●Design, develop, and implement ServiceNow solutions to meet business requirements.

●Customize and configure ServiceNow modules including Incident Management, Change Management, and Service CatLog.

●You will be responsible for designing and delivering comprehensive training programs, focusing on the ServiceNow platform

●Your role will involve creating engaging training materials, conducting interactive training sessions, and providing ongoing support to ensure success.

●Develop integrations between ServiceNow and other systems using APIs, web services, and scripting.

●Perform system upgrades, patches, and enhancements as needed.

●Troubleshoot and resolve issues related to ServiceNow platform functionality.

●Provide technical support and guidance to end-users and other team members.

●Stay updated with ServiceNow best practices, new features, and industry trends.

●Ensure adherence to security and compliance standards in ServiceNow implementations.

Key Responsibilities:

 Training & Delivery

·         Deliver engaging and structured training sessions on ServiceNow concepts

·         Train students, fresh graduates, and professionals across different batches

·         Simplify complex topics into easy-to-understand concepts with real-world examples

·         Ensure high learner engagement and participation

 Content Development (SME Role):

·         Design and develop curriculum, training materials, assignments, and case studies

·         Create industry-relevant use cases, scenarios, and project-based learning modules

·         Continuously update content based on ServiceNow ecosystem changes

  Mentor learners throughout the program lifecycle

·         Provide career guidance, interview preparation, and resume support

·         Track learner progress and provide actionable feedback Batch Management

·         Manage end-to-end batch delivery including schedules, assessments, and progress tracking - Act as the primary point of contact for learners within assigned batches

Evaluation & Assessment

 - Conduct assessments, mock interviews, and knowledge checks

 - Evaluate learner performance and ensure readiness for industry roles

 Skills:

• Extensive knowledge of JavaScript

• Familiarity with UI, SQL, HTML and CSS

• Knowledge of XML and structural programming concepts

• Experience using the ServiceNow platform

• Knowledge of ITIL processes

• Advanced problem-solving ability

• Excellent communication and presentation skills

• Organization and time management skills