ServiceNow Testing Consultant

Job Description:

• You will be part of a high impact team responsible for ensuring the quality reliability and performance of ServiceNow implementations across multiple business domains
• In this role you will work closely with architects developers and process owners to validate solutions that power ITSM ITOM HRSD and other enterprise workflows
• Your expertise in ServiceNow Testing will help organizations streamline operations reduce incidents and deliver seamless user experiences
• Whether you operate as an individual contributor or guide others as a Lead Consultant you will influence testing strategy automation adoption and best practices across projects
• This opportunity allows you to collaborate with diverse stakeholders solve complex problems and continuously learn within a supportive and collaborative work culture that values innovation ownership and continuous improvement

Key Responsibilities:

• Design and execute ServiceNow test strategies across ITSM ITOM HRSD and other modules covering functional regression integration and end to end scenarios
• Develop detailed test plans test cases and test data based on business requirements user stories and technical specifications for ServiceNow implementations and enhancements
• Perform hands on ServiceNow Testing for configurations customizations workflows catalog items integrations and UI policies to ensure quality and compliance with requirements
• Utilize Automated Test Framework ATF to design build execute and maintain automated test suites improving coverage and reducing manual effort
• Collaborate with cross functional teams including developers business analysts process owners and project managers to clarify requirements identify gaps and validate solutions
• Analyze test results and defects perform root cause analysis and work with development teams to ensure timely resolution and revalidation of fixes
• Ensure test traceability from requirements to test cases and defects maintaining clear documentation and test evidence in appropriate tools and repositories
• Support release and deployment activities by performing smoke sanity and regression testing in sub prod and production like environments
• Contribute to testing standards and best practices for ServiceNow projects including reusable test assets templates and checklists
• Mentor junior team members where applicable in ServiceNow Testing approaches ATF usage and quality assurance practices fostering a culture of continuous improvement

Technical Requirements:

• Extensive ServiceNow Testing experience across ITSM ITOM and HRSD including complex workflows integrations and custom applications
• Hands on expertise in designing robust ATF suites for regression smoke and integration testing with a focus on maintainability and scalability
• Proven track record in large scale ServiceNow implementations migrations or upgrades e
• g
• testing during version upgrades patching and module rollouts
• Familiarity with ITOM components such as Discovery Service Mapping Event Management and their testing considerations data quality integrations and performance
• Exposure to test management tools e
• g
• Jira Azure DevOps or similar for managing test cases execution and defect tracking in ServiceNow projects

Additional Responsibilities:

• Good to have skills Agile methodologies ServiceNow ATF ITSM Automation
• Location BANGALORE PUNE HYDERABAD CHENNAI TVM INDORE NAGPUR MLR MYS NOIDA BBSR KOLKATA COIMBATORE HUBLI

Preferred Skills:

Technology->Infra_ToolAdministration-ITSM->ServiceNow->ITSM,Technology->Testing Technologyes->Test Automation Technology