Responsibilities :

Design and execute ServiceNow test strategies across ITSM, ITOM, HRSD and other modules, covering functional, regression, integration, and end-to-end scenarios.

Develop detailed test plans, test cases, and test data based on business requirements, user stories, and technical specifications for ServiceNow implementations and enhancements.

Perform hands-on ServiceNow Testing for configurations, customizations, workflows, catalog items, integrations, and UI policies to ensure quality and compliance with requirements.

Utilize Automated Test Framework (ATF) to design, build, execute, and maintain automated test suites, improving coverage and reducing manual effort.

Collaborate with cross-functional teams including developers, business analysts, process owners, and project managers to clarify requirements, identify gaps, and validate solutions.

Analyze test results and defects, perform root cause analysis, and work with development teams to ensure timely resolution and revalidation of fixes.

Ensure test traceability from requirements to test cases and defects, maintaining clear documentation and test evidence in appropriate tools and repositories.

Support release and deployment activities by performing smoke, sanity, and regression testing in sub-prod and production-like environments.

Contribute to testing standards and best practices for ServiceNow projects, including reusable test assets, templates, and checklists.

Mentor junior team members (where applicable) in ServiceNow Testing approaches, ATF usage, and quality assurance practices, fostering a culture of continuous improvement.

Additional Responsibilities:

Good to have skills: Agile methodologies, ServiceNow, ATF, ITSM,Automation Location: BANGALORE, PUNE, HYDERABAD, CHENNAI, TVM, INDORE, NAGPUR, MLR, MYS, NOIDA, BBSR, KOLKATA, COIMBATORE, HUBLI

Technical and Professional Requirements:

Extensive ServiceNow Testing experience across ITSM, ITOM, and HRSD, including complex workflows, integrations, and custom applications.

Hands-on expertise in designing robust ATF suites for regression, smoke, and integration testing, with a focus on maintainability and scalability.

Proven track record in large-scale ServiceNow implementations, migrations, or upgrades (e.g., testing during version upgrades, patching, and module rollouts).

Familiarity with ITOM components such as Discovery, Service Mapping, Event Management, and their testing considerations (data quality, integrations, and performance).

Exposure to test management tools (e.g., Jira, Azure DevOps, or similar) for managing test cases, execution, and defect tracking in ServiceNow projects.

ServiceNow Testing Consultant