ServiceNow Technical Consultant Legal Service Delivery (LSD)

Wissen Technology is Hiring forServiceNow Technical Consultant Legal Service Delivery (LSD)

About Wissen Technology:

At Wissen Technology, we deliver niche, custom-built products that solve complex business challenges across industries worldwide. Founded in 2015, our core philosophy is built around a strong product engineering mindsetensuring every solution is architected and delivered right the first time. Today, Wissen Technology has a global footprint with 2000+ employees across offices in the US, UK, UAE, India, and Australia. Our commitment to excellence translates into delivering 2X impact compared to traditional service providers. How do we achieve this Through a combination of deep domain knowledge, cutting-edge technology expertise, and a relentless focus on quality. We don't just meet expectationswe exceed them by ensuring faster time-to-market, reduced rework, and greater alignment with client objectives. We have a proven track record of building mission-critical systems across industries, including financial services, healthcare, retail, manufacturing, and more. Wissen stands apart through its unique delivery models. Our outcome-based projects ensure predictable costs and timelines, while our agile pods provide clients with the flexibility to adapt to their evolving business needs. Wissen leverages its thought leadership and technology prowess to drive superior business outcomes. Our success is powered by top-tier talent. Our mission is clear: to be the partner of choice for building world-class custom products that deliver exceptional impactthe first time, every time.

JobSummary:Wissen is seeking a strong ServiceNow Technical Consultant with handson experience in Legal Service Delivery (LSD). The ideal candidate will bring deep technical expertise, strong platform knowledge, and the ability to translate legal and business requirements into scalable ServiceNow solutions. You will play a key role in driving digital transformation for legal operations across global clients.

Experience: 8 12 Years

Location:Bangalore|Pune|Mumbai|Gurgaon

Mode of Work: Full time

KeyResponsibilities:

• Lead endtoend implementation of ServiceNow LSD, including legal intake, matter management, request workflows, and related service processes.
  
• Work closely with legal, compliance, risk, and business stakeholders to gather requirements and design effective, secure solutions.
  
• Develop highquality configurations, scripts, flows, and integrations following ServiceNow best practices.
  
• Provide technical leadership across development teams and ensure platform architecture compliance.
  
• Integrate ServiceNow with legal ops tools, document repositories (e.g., iManage, SharePoint), and enterprise systems.
  
• Drive automation, workflow optimization, and continuous improvement initiatives.
  
• Stay updated with the ServiceNow roadmap, especially enhancements within the LSD product suite.
  
• Contribute to Solution Design Documents (SDDs), technical designs, and project documentation.
  
  

Requirements:

• Proven, handson experience implementing ServiceNow Legal Service Delivery (LSD).
  
• Deep understanding of legal intake processes, matter lifecycle, and legal service workflows.
  
• Strong proficiency with JavaScript, Glide API, Flow Designer, and platform scripting.
  
• Experience working with Integration Hub and REST/SOAP integrations.
  
• Solid knowledge of ServiceNow architecture, ACL/security, and enterprise design principles.
  
• Experience collaborating with Legal Ops, Compliance, or related functions.
  
• Understanding of ITIL concepts and ability to apply them in nonIT domains.
  
• Exposure to Agile/Scrum methodologies.
  
• Relevant ServiceNow certifications preferred (CSA, CIS LSD, CIS Workflow/Integration Hub, etc.)
  
• Bachelor's degree in computer science, IT, or related field.
  
  

Good To Have Skills:

• Experience with Document Management Systems (DMS)
  
• Knowledge of ServiceNow Scoped Apps
  
• Experience with global enterprise implementations
  
  

Wissen Sites:

Website: www.wissen.com

LinkedIn: https://www.linkedin.com/company/wissen-technology

Wissen Leadership: https://www.wissen.com/company/leadership-team/

Wissen Live: https://www.linkedin.com/company/wissen-technology/posts/feedView=All
Wissen Thought Leadership: https://www.wissen.com/articles/