ServiceNow Technical Architect

About Aelum-

Aelum is a trusted ServiceNow Premium partner built on a simple belief: enterprises deserve solutions that work, feel right, and genuinely support the people who use them. For more than a decade, we have helped enterprises modernize workflows, strengthen operations, and create better experiences for both customers and employees. For that, we have dedicated 250+ experts in ServiceNow, intelligent automation, and AI-enabled transformation.

What sets us apart is our deep functional expertise, strong delivery mindset, and focus on real business outcomes—not just system implementations.

Visit us at- https://aelumconsulting.com/

Location: Jaipur, Noida, Hyderabad

Job Title: ServiceNow Architect

Job Summary

We are looking for an experienced ServiceNow Architect with 9+ years of overall IT experience and strong expertise in designing, architecting, and delivering enterprise-scale ServiceNow solutions. The ideal candidate should possess deep technical knowledge of the ServiceNow platform, hands-on experience across multiple ServiceNow modules, and the ability to translate business requirements into scalable technical solutions.

Candidates with ServiceNow Certified Technical Architect (CTA) certification will be preferred; however, the certification is not mandatory for someone who is already excelling in a Technical Architect role.

Experience: 9+ Years

Key Responsibilities

• Design end-to-end ServiceNow solutions aligned with business and enterprise architecture standards.
• Define technical architecture, integration strategy, and platform governance for ServiceNow implementations.
• Lead architecture discussions and provide technical guidance to development teams.
• Design scalable, secure, and high-performing ServiceNow solutions following platform best practices.
• Review technical designs, customizations, integrations, and code to ensure quality and maintainability.
• Collaborate with business stakeholders, solution consultants, developers, and project managers to deliver successful implementations.
• Drive platform optimization, upgrade planning, and technical roadmap initiatives.
• Mentor developers and provide architectural leadership throughout the project lifecycle.

Required Skills & Experience

• 10+ years of overall IT experience with significant hands-on experience on the ServiceNow platform.
• Strong experience in ServiceNow Technical Architecture and solution design.
• Hands-on exposure to at least 4–5 ServiceNow modules.
• Strong understanding of ServiceNow platform capabilities, architecture, and best practices.
• Experience in designing integrations using REST, SOAP APIs, IntegrationHub, MID Server, and third-party systems.
• Expertise in JavaScript, ServiceNow scripting, Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, and Workflows.
• Strong knowledge of CMDB, Discovery, Service Mapping, and platform governance is desirable.
• Experience in performance optimization, security, scalability, and platform upgrades.
• Excellent stakeholder management, communication, and problem-solving skills.

Preferred ServiceNow Module Experience

Candidates should have hands-on experience in at least 4–5 of the following modules:

• IT Service Management (ITSM)
• IT Operations Management (ITOM)
• IT Business Management (ITBM/SPM)
• Customer Service Management (CSM)
• HR Service Delivery (HRSD)
• Governance, Risk & Compliance (GRC/IRM)
• Integrated Risk Management (IRM)
• Security Operations (SecOps)
• Asset Management (HAM/SAM)
• CMDB & Discovery

Preferred Certifications

• ServiceNow Certified Technical Architect (CTA) – Preferred, not mandatory.
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) in one or more modules

What We're Looking For

• Strong technical architect with the ability to design enterprise-scale ServiceNow solutions.
• Excellent analytical and problem-solving capabilities.
• Ability to work with cross-functional teams and multiple stakeholders.
• Passion for innovation and driving ServiceNow best practices across the organization.