ServiceNow

Key Responsibilities:

• Design, configure, and customize ServiceNow applications and modules such as:
• ITSM (Incident, Problem, Change, Request)
• ITOM (Discovery, CMDB, Event Management)
• HRSD, CSM, SecOps, or other modules as needed
• Develop custom workflows, scripts, integrations, UI policies, and business rules.
• Create and maintain technical documentation including architecture diagrams and solution specs.
• Participate in Agile/Scrum development lifecycle, including sprint planning, stand-ups, and retrospectives.
• Collaborate with stakeholders to gather requirements and translate them into functional and technical solutions.
• Manage ServiceNow administration tasks such as user/group access, roles, instance upgrades, and patching.
• Ensure adherence to ServiceNow best practices and compliance standards.
• Support the testing, debugging, and deployment of ServiceNow updates and new features.
• Train end-users and provide post-implementation support.

Qualifications & Skills:

Essential:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 2+ years of hands-on experience with ServiceNow platform development or administration.
• Proficiency in JavaScript, Glide API, REST/SOAP APIs, and ServiceNow scripting.
• Strong understanding of ITIL frameworks and ServiceNow data models.
• ServiceNow certifications (e.g., CSA, CAD, CIS-ITSM) preferred.

Desirable:

• Experience with integrations using MID Server, web services, or third-party platforms (e.g., Azure, Jira, SCCM).
• Familiarity with Agile/Scrum methodologies.
• Excellent analytical, problem-solving, and communication skills.