Job Description
Mandatory Skills: ServiceNow - System Administration .
Location - Pune
Key Responsibilities
Minimum Experience - 6 to 7 years relevant
- Administer and configure ServiceNow modules based on the situation.
- Coordinate and execute release management activities, ensuring compliance with organizational standards.
- Monitor platform performance and implement optimizations for stability and scalability.
- Should apply the patches & Data Management (Archival policies, audit policies )
- Collaborate with cross-functional teams to resolve issues and enhance workflows.
- Performance Tuning of the entire platform
There are 4 streams, based on the candidate experience their profile will be processed.
- Release and Environment Management
- Taking care of Deployment and release activities
- Ensuring the platform up and running without any performance issues
- Operations
- Taking care of working on INCs submitted by the clients
- Analyzing the PROD issues and addressing them
- Actively engaging with customers for all the issues & fixes
- Product Management
- Involved in upgrade activities & co-ordinating with Engineering team
- Apply patches on the plugins and applications
- Performance & Tuning
- SRE Automation
- This needs more technical expertise as they want to analyze the existing platforms and automate wherever required
- Provide innovative solutions on automating the daily tasks
- Like Cloning automations
ii. Data cleanups
iii. Improvements on Data management (Especially on import sets )
