Ability to work independently with minimal supervisionProficiency in Service Now development tools, including App engine Studio, Scripting (JavaScript), Glide APIs, UI Policies, Business Rules, and Client Scripts.
- Proficiency in Service Now portal development tools including service portal, Widgets ,client/server side scripting, AngularJS, HTML,CSS
- Hands on experience in Configuring Service Now workflows, forms, fields, and business rules.
- Hands-on experience with Service Now integrations using REST APIs, SOAP web services, and MID Servers.
- Experience with managing upgrades, performing required tests and assessing the impact.
- Experience with Service Now modules such as IT Service Management (ITSM)
- Familiarity with Agile development methodologies and tools (e.g., Jira, Scrum) is preferred.
- Provide technical support and assistance to end-users, resolve issues, and address change requests in a timely manner.
- Understanding of IRM would be an added advantage
- Service Now certifications would be good.
