Job Title - Servicenow Support Engineer
Job Type - Remote
Experience - 3+ Years
Job Description -
Job Summary
We are looking for a skilled ServiceNow Support Engineer to support, administer, and maintain the ServiceNow platform, ensuring platform stability, performance, and security. The role requires strong troubleshooting skills, hands-on operational support, and exposure to multi-cloud environments, preferably within the Telecom domain.
Key Responsibilities
- Administer, configure, and support the ServiceNow platform to ensure optimal performance and availability.
- Provide L2/L3 support, troubleshoot incidents, and perform Root Cause Analysis (RCA).
- Manage user access, roles, groups, and permissions in compliance with governance and security standards.
- Perform daily system health monitoring, backups, and restore activities.
- Support ServiceNow upgrades, patches, and hotfixes.
- Integrate and support ServiceNow with VMware, Azure, AWS, and Oracle Cloud platforms.
- Ensure CMDB accuracy across on-prem and multi-cloud environments.
- Work closely with IT operations, security, and application teams to resolve issues and implement improvements.
- Maintain documentation for support procedures, configurations, and known errors.
Required Skills & Qualifications
- Proven experience as a ServiceNow Support Engineer / Administrator.
- Strong understanding of ServiceNow platform administration and ITSM modules.
- Experience in incident, problem, and change management.
- Hands-on experience with troubleshooting, monitoring, and RCA.
- Exposure to VMware and cloud platforms (Azure, AWS, Oracle Cloud).
- Knowledge of CMDB, Discovery, and Service Mapping.
- Familiarity with ITIL processes (ITIL certification preferred).
Preferred Qualifications
- Experience supporting Telecom (Telco) environments.
- Experience managing multi-cloud CMDB accuracy and governance.
- ServiceNow CSA certification or equivalent.
