ServiceNow Solution Architect

Cognizant Consulting

Singapore

7-9 Years

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Job Description

This role requires enterprise solution architect-level skills to assess current applications and supporting systems and articulate how ServiceNow can integrate with and/or modernize these applications. The ideal candidate will possess strong business acumen and the ability to clearly explain strategies for ServiceNow, supported by thorough technical and business understanding. The ideal candidate will have experience and deep technical expertise in the ServiceNow platform and multiple modules such as IT Service Management (ITSM), Customer Service Management (CSM), Integrated Risk Management (IRM), Strategic Portfolio Management (SPM), Source-to-pay. Candidate with experience with Public Sector Digital Services (PSDS) will be highly preferred.

Core Responsibilities

Strategic Leadership

Spearhead the development of ServiceNow enterprise architecture vision and roadmap aligned with business objectives
Drive innovation through emerging ServiceNow capabilities including Now Intelligence, Process Optimization, and Integration Hub
Lead architectural decisions for complex, multi-workstream ServiceNow implementations
Establish centre of excellence frameworks and governance models for sustainable platform growth
Articulate the value of ServiceNow to C-Suite stakeholders

Solution Design & Implementation

Architect end-to-end ServiceNow solutions incorporating best practices in security, scalability, and performance
Design modern user experiences leveraging Next Experience UI, Mobile capabilities, and Virtual Agent
Develop integration architectures using Integration Hub, Flow Designer, and API frameworks
Implement AI-powered solutions using Now Assist, Natural Language Understanding, and Predictive Intelligence
Leverage ServiceNow's Hyperautomation capabilities including RPA Hub, Process Optimization, and Integration Hub

Technical Leadership

Guide implementation teams on architectural patterns, coding standards, and best practices
Design scalable solutions using ServiceNow's Common Service Data Model (CSDM)
Architect cross-platform solutions integrating ServiceNow with enterprise systems
Establish technical governance frameworks and platform standards
Lead technical discovery workshops and architecture review sessions

Innovation & Continuous Improvement

Research and evaluate new ServiceNow features and capabilities
Drive adoption of modern development practices including DevOps and Agile
Mentor team members on ServiceNow best practices and emerging technologies
Conduct regular architecture assessments and optimization reviews

Experience

Required Qualifications

7+ years of enterprise IT experience with 3+ years specifically in ServiceNow architecture
Proven track record leading at least 3 large-scale ServiceNow implementations
At least 2 major implementations after achieving CTA certification
Experience architecting solutions across multiple ServiceNow products that includes Integrated Risk Management (a must), Customer Service Management, Strategic Portfolio Management (SPM), Public Sector Digital Services (PSDS)
Experience working in hybrid global delivery setup with geographically distributed teams

Technical Expertise

Deep understanding of ServiceNow platform architecture and capabilities
Expert knowledge of: Now Platform App Engine
Integration Hub and Flow Designer
Service Graph CMDB
Now Intelligence & AI capabilities
Performance Analytics
Next Experience UI Framework
Strong scripting skills in JavaScript, AngularJS, and REST/SOAP web services
Experience with modern integration patterns and technologies
Experience with UI Builder and Service Portals

Certifications

ServiceNow Certified Technical Architect (CTA)
ServiceNow Certified Implementation Specialist (CIS) - Multiple products, that includes CIS-RC
ServiceNow Certified System Administrator (CSA)
Additional certifications in relevant ServiceNow products preferred

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Key Competencies

Strategic thinking and business acumen
Strong communication and stakeholder management
Problem-solving and analytical skills
Team leadership and mentoring

More Info

Job Type:

Permanent Job

Industry:

Other

Function:

Information Technology

Employment Type:

Full time

About Company

Cognizant ConsultingJob Source: www.linkedin.com

Job ID: 146972809

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Last Updated: 24-05-2026 05:25:52 PM

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