Responsibilities
The duties and responsibilities of this position include, but are not limited to:
- Strong Technical and Business background in Information technology. Performed such role as ServiceNow ITOM Developer, ServiceNow ITOM Lead, Senior ITOM Consultant and similar roles.
- Participating in the development of business requirements ensuring a thorough understanding of business needs and processes
- Conceptualize, design, code, and test ServiceNow solutions that deliver new system capabilities, system enhancements or defects
- Collaborate with fellow team members to improve the quality and scalability of supported systems and provide recommendations
- Continuously monitor application performance and ServiceNow recommended patches & upgrades
- Assist with product roadmap & business capabilities that align with the application
- Experienced in leading ServiceNow implementation with rich experience in ITOM, SPM and ITSM modules such as IM, PM, CM, & Catalog along with integrations and CMDB, Asset Management, Discovery, Service Mapping
- Conceptualize, design, code, and test ServiceNow solutions that deliver new system capabilities, system enhancements or defects
- Drive continuous improvements of our implementation methodology and service offerings based on business needs
- Mentor other team members in implementation methodology, solution design, ServiceNow configuration and best practice
- Thorough understanding of ITIL processes, including Incident, Problem, Configuration Management, ITOM and Asset Management
- Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of the latest ServiceNow features
- Participation in the full software development life cycle: Analysis, Design, Coding, Testing and Promotion into Production
Required Position Qualifications
- Bachelor's degree in computer science or related preferred
- 5-7 years of relevant experience
- Implementation experience around CMDB, ServiceNow Discovery & Service Mapping
- Design and implement new functionality using Business Rules, UI Policies, Client Scripts, Access Lists, Workflow Activities, Script Includes etc.
- Good knowledge of the ServiceNow basic applications like Incident, Problem, Change, Knowledge Management, Service Catalog, CMDB
- Experience in JavaScript, glide scripting, Angular JS, HTML, Ajax, CSS.
- Use of Mid server, web-services, REST services configurations, schedulers, email, events and notifications.
- Knowledge of technical components such as ServiceNow LDAP, SSO, Search, Reports, Users and Groups configuration.
- Develop and deliver customized portal web pages with custom widgets in ServiceNow portal using Bootstrap and AngularJS JavaScript frameworks.
- Experience developing SaaS (Software as a Service) based tools (ServiceNow), with focus on implementing ITIL processes
Preferred Position Qualifications
- Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow
- Integration of disparate systems using SOAP and REST APIs
- Configuration experience in following modules on dedicated as well as shared instances
- (IM, CM, PM, SRM, KM, Release Management, Event Management, Configuration Management and Asset Management)
- High level of expertise in multiple system environments
- Works effectively in a team-oriented, collaborative environment
