ServiceNow - Senior Developer

ServiceNow – Senior Developer

Company: Netrio LLC

Location: Phase-1, Hinjewadi, Pune

Netrio's next-generation delivery platform, powered by ServiceNow, leverages automation, AI, and advanced integration to transform how managed services are delivered. Our platform enables engineers and service teams to operate with speed, intelligence, and precision—driving exceptional client experiences through efficiency and transparency.

Role Overview

We're seeking an experienced ServiceNow Developer to drive platform enhancements, automation, and integration across a multi-tenant ServiceNow environment. You'll develop, configure, and optimize ServiceNow applications that underpin our ITSM, CSM, SPM, and ITOM capabilities. You'll work closely with Netrio's Core Platforms & Product teams to translate business requirements into robust technical solutions—balancing scalability, maintainability, and innovation while adhering to platform best practices.

Key Responsibilities

• Configure, customize, and enhance Netrio's ServiceNow platform to optimize functionality and improve client and agent experiences.
• Build workflows, catalog items, client scripts, UI policies, business rules, and script includes.
• Collaborate with stakeholders across product, engineering, and operations to design scalable solutions.
• Automate onboarding and provisioning processes for clients and services through workflow design and API integration.
• Develop and maintain integrations using REST, SOAP, and IntegrationHub.
• Design and deliver intuitive user experiences through client portals and custom UI components.
• Conduct unit and integration testing; ensure all deliverables meet business, performance, and security standards.
• Evaluate new ServiceNow releases, features, and plugins for potential adoption.
• Apply AI/ML and automation capabilities to improve service efficiency and platform intelligence.
• Maintain clear documentation, reusable code, and adhere to platform governance and change management processes.

Core Requirements

• Strong understanding of ServiceNow business modules (ITSM, CSM, SPM, or ITOM).
• Experience configuring and supporting multi-tenant or complex ServiceNow environments.
• Experience with inter-instance integrations (eBonding / Case Exchange) using IntegrationHub or APIs.
• Hands-on expertise with Service Catalog, Incident Management, and Change Management.
• Experience implementing Now Assist and Virtual Agent.
• Proficiency with REST, JSON, SOAP, and LDAP (SSO) integrations.
• Skilled in Client Portal customization using HTML, CSS, Bootstrap, and AngularJS.
• Experience using UI Builder for modern, responsive experiences.
• Experience in an MSP environment is desirable.
• Strong knowledge of ServiceNow security, access controls, and governance best practices.

Skills & Qualifications

• 4+ years of experience configuring and developing within ServiceNow in enterprise environments.
• ServiceNow Certified System Administrator (CSA) required.
• Certified Implementation Specialist (CIS) in at least one area (ITSM, CSM, ITOM, or ITBM).
• Solid understanding of ServiceNow architecture, JavaScript, Glide API, and data model.
• Experience developing within Agile frameworks (Scrum or Kanban).
• Excellent problem-solving, debugging, and communication skills.
• Ability to translate business requirements into technical design and deliver production-ready solutions.

Desirable Extras

• Familiarity with Domain Separation in multi-tenant ServiceNow environments.
• Knowledge of Performance Analytics, Reporting, and Dashboards.
• Exposure to AI Search, Generative AI, or Automation Engine features.
• Prior experience supporting Managed Service Providers (MSP) or multi-client environments.

Work Schedule (Rotational Shifts)

This role supports global coverage and requires working in rotational shifts:

• Shift 1 (EST coverage, 2 PM EST): 3:30 PM – 12:30 AM IST
• Shift 2 (UK/GMT 9–5): 2:30 PM – 10:30 PM IST

Application & Contact Instructions

Please apply first through LinkedIn.

After submitting your application, you are welcome to call for further discussion:

Contact: Sachin Patil — Talent Acquisition

Phone: +91-8830384867 (Available – 10 am till 8.30 pm IST)

Note: Calls are intended for genuinely interested candidates who have already applied and want to discuss role fit, shifts, or timelines.

Netrio is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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