Responsibilities:
- Proactively develop andmaintaintechnical knowledge in a specialized area,remainingup-to-dateon current trends and best practices.
- DevelopServiceNow components such asworkflows, audits, business rules,and catalog items to support business needs.
- Build, configure, andmaintainthe CMDB via various enhancements and projects to meet business needs.
- Own the configuration of Discovery schedules, probes, sensors, patterns, and identification rules to accurately populate CIs and their relationships.
- Work closely with Compute, Server, Cloud and Network teams to ensure proper access, permissions and network configuration is setup to ensure successful Discovery.
- Actively troubleshoot Discovery Errors due to credentials, classifications, patterns, network access,firewallsettings, etc.
- Monitor and fine tune Discovery and plugins to achieveoptimumperformance levels.
- Perform assessmentswith Configuration and IT Services teamsandwork closely withvendor teams to ensure best practices and new capabilities are understood and deployed.
Requirements:
- At least6yearsin IT development experience with at least4yearsas a ServiceNow developer with extensive experience with ServiceNow Discovery.
- Deep understanding of ServiceNow mid-server architecture and the role it plays in Discovery optimization.
- Strong knowledge of IT Infrastructure including Servers, Network equipment, Storage devices, PCs, etc.
- Experience in ServiceNow scripting including JavaScript, Angular JS, Bootstrap and Jelly Script
- Expertisein Web technologies such as Web Services, XML, HTML, CSS, HTTP, etc. (Preferred)
- Experience using enterprise tools such as Visio or Lucid Chart, Teams, Confluence and Jira
- Experience with ServiceNow s Common Services Data Model (CSDM) (preferred)
- Experience working in a regulated environment within a global company (preferred)
- Exceptional knowledge of ITIL processes or ServiceNow Admin/CMDB Certifications (preferred)
Education:
Bachelor of Science in Computer Science, Business, or related field preferred or equivalent work experience.
