ServiceNow QA Engineer

Position: ServiceNow QA Engineer

Location: Remote

Experience: 3+yrs

Notice period: Only 15-30days

Package: 10LPA max

What You'll Do

• Design, execute, and maintain test plans, test cases, and test scripts for enterprise applications (ITSM, ITOM, CMDB, CRM, ERP, Finance, CX).
• Perform functional, regression, integration, API, and performance testing to ensure product quality and reliability.
• Develop, maintain, and scale automation frameworks using tools such as Selenium, Cypress, or Playwright.
• Partner with developers and product owners to clarify requirements, define acceptance criteria, and ensure shift-left quality.
• Identify, log, and track defects through resolution, collaborating with engineering and QA leads.
• Contribute to continuous integration and continuous delivery (CI/CD) pipelines, ensuring automated test coverage.
• Support release readiness by providing clear defect reports, quality metrics, and risk assessments.
• Participate in Agile ceremonies (sprint planning, stand-ups, retrospectives) as part of a global, cross-functional team.

Who You'll Work With

• QA Managers & Leads – Aligning on testing priorities, standards, and quality strategy.
• Developers & Architects – Collaborating to implement test automation and troubleshoot defects.
• Product Owners – Ensuring test coverage aligns with business requirements and customer use cases.
• Global QA Teams – Coordinating with peers in the U.S. and other geographies for distributed delivery.
• Operations & Support Teams – Validating fixes and triaging production issues when needed.

What Makes You a Qualified Candidate

• 3–6 years of experience in Quality Engineering/Testing in enterprise IT or SaaS applications.
• Strong knowledge of QA methodologies and software testing life cycle (STLC).
• Experience with enterprise platforms such as Salesforce, ServiceNow, or ERP systems.
• Hands-on experience with automation tools (Selenium, Cypress, Playwright, TestNG, JUnit, etc.).
• Experience with API testing (Postman, RestAssured) and database validation (SQL).
• Familiarity with CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps).
• Exposure/experience with automating test cases and test executions, and with AI is a plus.
• Strong problem-solving skills, attention to detail, and ability to work independently in a distributed team.

What You'll Bring

• A quality-first mindset and passion for building reliable, scalable software.
• Curiosity and eagerness to learn new tools, technologies, and enterprise platforms.
• Strong collaboration and communication skills to work effectively with global teams.
• A proactive approach to identifying risks and suggesting process or automation improvements.
• Accountability and ownership—taking pride in delivering high-quality outcomes.Flexibility to work across multiple projects, platforms, and time zones as part of a global delivery model.