ServiceNow Project Manager

Job Description :

- 10+ years of experience in Information Technology supporting a complex production environment integrated with multiple partners/vendors in the workaround and resolution of issues

- 6+ years of experience with providing technical and functional consulting on ServiceNow/other ITSM tools. Experience in leading a team of developers and consultants

- 5+ years of Hands-on experience with ServiceNow/other tools in implementing Design, Transition, Operational and Project related engagement.

- Must have worked on minimum of 4 Implementation projects using different ServiceNow Modules like ITSM Core(Mandatory) , CSM, SPM

-Strong technical skills in handling ServiceNow integrations with other 3rd party applications

- Minimum 10 years of relevant experience in terms of Technical, Functional and Project delivery in various domains like Banking, Travel, Healthcare etc

Soft Skills:

- Strong verbal and written communication skills

- Good analytical, problem solving & decision-making skills

Mandatory Skills :

- ITIL Intermediate is a must

- CSA, CIS (ITSM) certification is a must

- Coordination, negotiation, and persuasion skills

- Ability to work with all levels of client and internal resources

- Strong oral and written communication skills with the ability to communicate technical information

- Ability to organize, delegate, and leverage resources to accomplish objectives

- Supervisory skills and the ability to leverage support from internal teams of the organization

Primary Responsibility :

- Should have an understanding of ServiceNow from a Technical and Functional perspective.

- Should have strong understanding of all ITIL Processes and must have implementation experience with processes including & not limited to Incident, Problem, Change, Asset and Config. Mgmt., Availability, Capacity Mgmt. etc.

- Experience of Transition, Transformation, Gap Analysis, CSI projects is a must.

- Participate with the Customer Process Managers/Owners in the responsibility of driving Process improvements along with handling enhancements in Process/Tools.

- Act as a Single Point of Contact between the Customer, Stakeholders and the Development group.

- Perform Project Planning, Control and Implementation for the requirements collated from different work streams.

- Work with other Process Managers to ensure common understanding among the process executing teams in relation to the process interfaces, the data and information to be captured and process during the flow of work/activities across teams

- Provide detailed training along with the reference material to the process execution staff from various technical domains on their specific responsibilities, records and communication that they must generate

- Communicate to the stakeholders on the project updates and the maintain status reports