About the Job:
- Job Title: ServiceNow Project Manager
- Skills : ServiceNow multi-modules Implementation, BRD, Agile - Scrum, Project Planning, PMP
- Experience Required : 10+ Years
- Location: Chennai, Pune, Indore
- Notice Period: Immediate Joiners Preferred - 15 days preferred
Job Description:
- Lead end-to-end ServiceNow implementations across multiple modules (ITSM, ITOM, CSM, HRSD, etc.)
- Own full project lifecycle: requirement gathering design development deployment support
- Drive business workshops and convert requirements into detailed BRDs and functional documents
- Define and manage project scope, timelines, budget, and resource planning
- Lead Agile ceremonies: Sprint Planning, Daily Stand-ups, Reviews, Retrospectives
- Act as the primary point of contact for stakeholders, leadership, and clients
- Ensure adherence to PMP-based project governance and delivery standards
- Manage risks, dependencies, and escalation handling effectively
- Collaborate with architects and technical teams for scalable solution design
- Ensure quality delivery, compliance, and SLA adherence
- Drive user adoption, change management, and post-go-live support
Required Skills & Experience
- 10+ years of IT experience with significant experience in ServiceNow project delivery
- Proven track record in multi-module ServiceNow implementations
- Strong experience in BRD creation, requirement analysis, and stakeholder discussions
- Hands-on exposure to Agile / Scrum methodologies
- Expertise in Project Planning, Estimation, and Delivery Management
- Strong knowledge of SDLC and ITIL processes
- Excellent communication, leadership, and stakeholder management skills
Preferred Qualifications
- PMP Certification (highly preferred)
- ServiceNow certifications (CSA, CIS ITSM/CSM/HRSD, etc.)
- Experience in managing enterprise-level or global ServiceNow programs
- Exposure to DevOps / CI-CD in ServiceNow ecosystem is a plus
Key Competencies
- Strategic Thinking & Leadership
- Stakeholder & Client Management
- Risk & Issue Management
- Decision Making & Problem Solving
- Delivery Excellence
About the Company:
InfoBeans is a global digital transformation and product engineering company, enabling businesses to thrive through innovation, agility, and cutting-edge technology solutions. With over 1,700 team members across the globe, we specialize in custom software development, enterprise solutions, cloud, AI/ML, UX, automation, and digital transformation services.
At InfoBeans, we live by our core purpose of Creating WOW!for our clients, team members, and the community. Our collaborative culture, growth opportunities, and people-first approach make us one of the most trusted and rewarding workplaces. Link: https://infobeans.ai/
