We're Hiring ServiceNow Performance & Reporting Analyst
Location: India (Preferably Bangalore or Pune)
Experience: 5+ years
Work Mode: Fully Remote
Key Responsibilities
- Reporting & Dashboard Creation: Design, develop, and maintain reports and dashboards within the ServiceNow platform, using tools such as standard reporting, Performance Analytics, and Platform Analytics.
- Data-Driven Insights: Analyze IT Service Management (ITSM) and other platform data to identify trends, patterns, and anomalies, providing actionable insights to improve service delivery and efficiency.
- KPI Management: Define, configure, and monitor Key Performance Indicators (KPIs) and metrics to measure the health and performance of IT services and business processes.
- Process Improvement: Collaborate with process owners and stakeholders to understand their reporting needs and translate them into effective, data-driven solutions that support continual service improvement.
- Data Integrity: Ensure the accuracy, consistency, and integrity of data used for reporting and performance analysis within ServiceNow.
- User Training & Support: Provide guidance and training to end-users on how to effectively use reports and dashboards, and assist with troubleshooting any reporting issues.
Required Skills & Qualifications
- Experience: Proven experience in a reporting or data analysis role, with a strong focus on the ServiceNow platform.
- Technical Proficiency:
- In-depth knowledge of ServiceNow's reporting and dashboarding capabilities.
- Hands-on experience with ServiceNow Performance Analytics is a must.
- Strong understanding of the ServiceNow data model, including tables, relationships, and data sources.
- Familiarity with ITSM modules (e.g., Incident, Problem, Change, and Service Request Management).
Analytical Skills:
- Excellent analytical and problem-solving skills, with the ability to interpret complex data and present it clearly.
- Strong attention to detail and commitment to data accuracy.
Soft Skills:
- Excellent communication and presentation skills, with the ability to convey technical findings to a non-technical audience.
- Strong collaboration skills and ability to work effectively with cross-functional teams
