We are seeking a skilled ServiceNow MID Server Support Specialist to manage, maintain, and optimize MID Servers in a complex, enterprise-scale ServiceNow environment. The ideal candidate will have strong troubleshooting skills, experience in IT infrastructure, and a deep understanding of how MID Servers facilitate integrations between ServiceNow and external systems.
Key Responsibilities:
- MID Server Management:
- Deploy, configure, and maintain ServiceNow MID Servers across multiple ATTCOMM environments.
- Monitor MID Server health, performance, and connectivity to ensure high availability.
- Troubleshoot and resolve issues related to MID Server failures, authentication, and network connectivity.
- Integration Support:
- Ensure MID Servers facilitate secure and efficient data exchange between ServiceNow and external systems.
- Support integrations such as LDAP, SCCM, Discovery, Orchestration, and third-party APIs.
- Collaborate with development teams to configure and optimize MID Server settings for integration use cases.
- Security & Compliance:
- Implement best practices for MID Server security, including certificate management and encryption.
- Perform periodic audits to ensure compliance with AT&T enterprise security policies (ASPS).
- Monitoring & Optimization:
- Use ServiceNow Performance Analytics and logs to proactively identify and resolve MID Server performance issues.
- Optimize MID Server clustering and load balancing for large-scale deployments.
- Incident & Change Management:
- Respond to and resolve incidents related to MID Server operations within defined SLAs.
- Coordinate MID Server updates, patches, and upgrades with minimal impact on business operations.
Required Qualifications:
- Strong experience with ServiceNow MID Servers, including deployment, troubleshooting, and optimization.
- Certified ServiceNow Administrator (CSA)
- Hands-on experience with ServiceNow Discovery, Orchestration, and Integrations (e.g., REST/SOAP, LDAP, SCCM).
- Knowledge of Windows and Linux servers, networking concepts (firewalls, proxies, DNS), and authentication protocols (OAuth, SAML, Kerberos).
- Experience with PowerShell, Python, or Shell scripting for automation and troubleshooting.
- Understanding of ITIL processes, particularly Incident, Change, and Problem Management.
- Strong analytical and problem-solving skills with the ability to work independently and collaboratively.
Preferred Qualifications:
- 3+ years of experience with ServiceNow Administration
- Experience working in large-scale ServiceNow environments (multi-instance, multi-tenant platforms).
- Familiarity with cloud environments (AWS, Azure) and how MID Servers interact with cloud resources
Send your profile directly to our team at [Confidential Information]
