ServiceNow LLM Trainer Product Owner 5 Years

Role: ServiceNow LLM Trainer - Product Owner

Experience: 5 Years

Mandatory Skills: Scripting (Javascript, Glide Script), JSON Handling, SQL, Service Now Modules (ITSM, CSM, HRSD) and Prompt Engineering.

Role Overview

We are seeking a ServiceNow Product Owner with deep expertise in ServiceNow modules (CSM, ITSM, HRSD)

and strong scripting and data-handling skills.

This role focuses on translating real enterprise workflows into structured, data-driven AI training tasks, helping improve reasoning and understanding within AI systems. It is not a platform configuration or app development role - instead, it blends functional ServiceNow knowledge, prompt engineering, and data design to build the next generation of intelligent enterprise models.

Key Responsibilities

• Define decision frameworks and realistic scenarios for AI reinforcement learning based on ServiceNow workflows.

• Design scenario-driven tasks mirroring ServiceNow processes like case handling, SLA tracking, and IT incident management.

• Develop and validate structured data tasks in JSON, ensuring accuracy and clarity.

• Write natural language instructions aligned with ServiceNow's business logic and workflows.

• Use SQL queries for validation and quality checks of task data.

• Apply prompt engineering techniques to guide model reasoning.

• Collaborate with peers to expand and document cross-domain scenarios (CSM, ITSM, HRSD).

• Create and maintain documentation of scenario patterns and best practices.