Responsibilities & Activities:
- Design, develop, and implement solutions using ServiceNow platform capabilities.
- Collaborate with multi-functional teams to gather and understand business requirements.
- Customize and configure ServiceNow applications based on business needs.
- Develop and maintain ServiceNow workflows, forms, scripts, and reports.
- Provide technical expertise and support for ServiceNow implementations.
Experience & Competency:
- 5+ years of experience working with the ServiceNow platform, with a focus on ITOM modules.
- Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.
- Experience in Observability is a plus.
- Experience in configuring ServiceNow workflows and forms.
- Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows etc.
- Experience with User Management including groups, users, roles, ACLs, etc.
- Excellent problem-solving and communication skills.
- Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist) is a plus.
Key Responsibilities
- Assist senior consultants in gathering business requirements and translating them into technical specifications for ServiceNow implementations.
- Configure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management processes.
- Participate in user acceptance testing (UAT) and assist with data migration activities.
- Develop basic reports and dashboards to visualize ServiceNow data and track key performance indicators (KPIs)..
Additional Skills:
- Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
- Strong understanding of IT service management (ITSM) principles is a plus.
- Basic understanding of scripting languages (e.g., JavaScript) is beneficial.
- Excellent analytical and problem-solving skills.
- Strong communication, collaboration, and interpersonal skills.
- Ability to learn quickly and adapt to new technologies.
- Eagerness to learn and contribute to a fast-paced environment.
Integration:
- Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow.
- Establish and maintain data integrations to ensure accuracy and consistency.
- Generate and analyze reports related to Discovery, Service Mapping, and Event Management.
Ensure the organization is prepared for audits and regulatory inspections.
