ServiceNow Lead

Summary:

The Enterprise Service Management Lead Developer role is expected to act as the technical lead in projects with hands-on involvement in software architecture design, development of software applications and integrations for Ashley's Enterprise Service Management Platform. This person will be responsible for overseeing the agile development and QA team's day to day operations ensuring the work is completed on time and of the highest quality. They will also be able to direct team resource and find innovative solutions to business challenges presented to the team. They will directly influence the direction of the platform capabilities that get developed, configured, and deployed. This position must work under minimal supervision and work in coordination with multiple teams for project execution.

Key Responsibilities:

• Architect and implement moderate to highly complex solutions.
• Collaborate with business and project teams to devise technical alternatives.
• Develop technical design documents, flowcharts, and clear code specifications.
• Lead and mentor developers, assign tasks based on strengths, and support cross-training.
• Build REST/GraphQL/gRPC APIs using ASP.NET.
• Drive system integrations and process automation within ServiceNow and other IS applications.
• Coordinate QA and Automated QA testing efforts.
• Participate in scrum meetings, design/code reviews, and solution testing.
• Ensure operational feasibility, performance, and adherence to standards.
• Demonstrate strong customer-facing skills and collaborate with Solution Architects and Business Analysts.

Qualifications:

• Proven expertise in multi-tiered architecture, API development, and system integration.
• Strong leadership and mentoring experience.
• Hands-on experience with ASP.NET, REST/GraphQL/gRPC APIs.
• Knowledge of ServiceNow integrations and automation.
• Excellent communication and problem-solving skills.

Required Qualifications

• Bachelor / Associates degree in Information Systems, Computer Science and/or Engineering with 8+ years of experience in Software development and services.
• 7+ years of experience with ServiceNow as a developer and solutions architect
• 5+ years of experience supporting large enterprise implementations of ServiceNow or similar tool, including ITSM, ITBM, ITOM and custom applications
• 3+ years of experience in people management
• 3+ years of experience in Agile software development
• 2 years of experience coordinating QA activities supporting Agile development
• Experience in multiple ServiceNow (or similar tool) implementations from scratch
• Experience in implementing from scratch solutions including integrations with external toolsets
• Expertise in Software Design, Coding Standards, Code Reviews, Best practices.
• Strong consulting, analytical, and problem-solving skills
• ITIL V3 or V4 Foundations Certified
• ServiceNow CSA Certification

If you feel you have the necessary skill sets and are passionate about the job, please send your profile to [Confidential Information]