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ServiceNow (ITSM, ITOM, HRSD, CSM, GRC)

Infosys
Bengaluru, India
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Job Description

Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM

Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.

  • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center.
  • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACL's, Notifications, UI Pages, UI Macros, and SLAs/OLAs.
  • Integrations knowledge using REST, SOAP
  • Hands-on Experience on Service Portal
  • Hands-on Experience on Performance Analytics
  • Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements
  • Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how to questions.
  • Define complex application development administration and programming standards.
  • Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups.
  • Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents.
  • Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
It Service Management
Employment Type:
Full time

About Company

Infosys

Job ID: 148917895

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Last Updated: 10-06-2026 00:41:34 AM
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