Summary
Position Summary
ServiceNow Configurator/Developer (Assistance Manager) – Deloitte Support Services India Private Limited
The GTS GDAS ServiceNow team provides ServiceNow technology support to Deloitte Global and Member Firms. We're hiring a ServiceNow Assistant Manager who will act as a subject-matter expert across multiple ServiceNow implementations, Team Lead experience and driving ITIL-aligned process over ServiceNow.
Work you'll do
- Design, configure, customize, and deploy ServiceNow solutions for new and existing implementations.
- Build and maintain workflows, reports, data loads, and other platform artifacts.
- Implement and manage integrations with third-party systems and external platforms.
- Perform regression testing; triage and resolve defects.
- Maintain platform administration, release and source control, and configuration management.
- Prepare documentation, unit test cases, runbooks, and training materials; deliver end-user and technician training.
- Lead discovery, PoC/prototype development, estimation, and solution handovers to delivery teams.
- Engage with stakeholders including executive leadership; provide daily in-person support when required.
- Maintain up-to-date knowledge of platform releases, industry best practices, and ITIL processes
Responsibilities ( Strategic & Operational)
- Strong technical and remote collaboration skills are critical to this role.
- Work on medium to large ServiceNow implementations and upgrades; ensure alignment with solution architecture and design standards.
- Own end‑to‑end solutioning from requirement analysis through delivery; collaborate with SMEs, architects, project managers and delivery teams.
- Maintain up-to-date knowledge of ServiceNow releases, features and industry best practices; proactively recommend innovative, ITIL-aligned solutions.
- Define and validate technical requirements and ensure traceability to design.
- Support proactive problem and risk management and continuous improvement.
- Key Technical Skills, Experience and Knowledge
- 5-6 years of hands-on ServiceNow experience (within 7-9 years overall experience).
- At least 2-3 years of ServiceNow team lead experience.
- Strong scripting and front-end skills: JavaScript (Glide), HTML, CSS, XML, JSON, Ajax.
- Experience with ServiceNow server- and client-side scripting (Business Rules, Script Includes, Client Scripts, UI Actions, UI Policies, ACLs).
- Service Portal, UI Builder, and Workspace configuration experience.
- REST and SOAP web services integration experience; familiarity with integration patterns and migrations.
- Good to have knowledge on at least one of the following ServiceNow applications.
- ITSM – IT Service Management
- Discovery – On-Premises & Off- Premises
- ServiceNow Orchestration
- ITOM - IT Operations Management
- SPM/ITBM – IT Business Management
- HRSD (HR Service Delivery Fundamentals)
- ServiceNow Event Management
- Understanding of Domain Separation and ISQM standards (desired).
- Strong SDLC experience, Agile/SAFe familiarity, estimation and debugging skills, and experienced working with distributed teams.
- Excellent verbal/written communication and stakeholder-facing experience.
- Execute construction of solution that leverages knowledge of designated programming language(s) and ensures consistency with proposed design approach; Initiates peer reviews of system code; Establishes standards and leading practices
Certifications
- ServiceNow Certified Systems Administrator is a must.
- ServiceNow Implementation Specialist & CAD is a great bonus.
Essential Competencies
- High technical aptitude and problem-solving orientation.
- Team player with leadership capability; able to work independently.
- Analytical, methodical, and customer-focused with strong interpersonal skills.
Experience:
- Overall experience : 7-9 years.
- Location : Hyderabad.
- Shift : 11:00 AM – 8:00 PM.
- Education/Other: Bachelor's Degree
How You'll Grow
At Deloitte, we've invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte's culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Requisition code: 328252
