ServiceNow ITOM Technical Lead or Architect

Company Description

Intelibliss is an enterprise service management and cloud solution provider with a wealth of technical and process expertise derived from various industry sectors. As an expert in Servicenow ITOM solutions, Intelibliss is globally for delivering transformational IT operation projects. The company is committed to delivering innovative solutions, driving digital transformation, and optimizing enterprise productivity. Intelibliss prides itself on fostering a collaborative and growth-focused work environment for its employees.

Role Description

This is a full-time, on-site role for a ServiceNow ITOM Technical Lead or Architect, located in Gurgaon. We are looking for candidates with max 30days notice period.

The ideal candidate will be a subject matter expert in the design, development, implementation, and optimization of ServiceNow's IT Operations Management suite, including CMDB, Discovery, Service Mapping, Event Management, and Orchestration. This role requires the ability to architect complex, scalable solutions and mentor less-seniordevelopers.

Key responsibilities

Solution architecture and design: Act as a technical lead in designing, developing, and implementing ServiceNowITOMsolutions that align with business strategy and best practices.

Advanced development: Develop and customize complexITOMfunctionalities, including advanced scripting for Discovery patterns, probes, and sensors, as well as complex integration workflows using Integration Hub.

CMDB and CSDM expertise: Provide expert-level guidance on the Common Service Data Model (CSDM) and ensure CMDB data integrity, normalization, and reconciliation. Design strategies for maintaining CMDB health and accuracy.

Integration leadership: Lead the integration of ServiceNowITOMwith third-party monitoring, cloud, and infrastructure tools (e.g., Splunk, SolarWinds, AWS, Azure). Architect complex, bi-directional integrations using various methods.

AIOps: AIOps implementation experience is a plus

Problem-solving and optimization: Troubleshoot and resolve advanced, cross-moduleITOMissues. Proactively identify and implement improvements to optimize existingITOMcapabilities for better performance and efficiency.

Stakeholder collaboration: Work directly with business and IT stakeholders to translate complex requirements into actionable technical solutions and communicate technical problems and solutions to both technical and non-technical audiences.

Documentation and governance: Create and maintain high-level and detailed technical documentation. Ensure all configurations and developments adhere to organizational governance and standards.

Qualifications

Experience: 510 years of hands-on experience in ServiceNow development, with a minimum of 4+ years focused specifically onITOM.

Technical skills: Deep expertise in JavaScript, Glide scripting, Flow Designer, REST/SOAP APIs, and other ServiceNow development tools.

Module expertise: Proven, hands-on experience with ServiceNow Discovery, Service Mapping, Event Management, and Orchestration.

Certifications (preferred): ServiceNow Certified Implementation Specialist (CIS) inITOM, Discovery, and Event Management. ServiceNow Certified

ApplicationDeveloper(CAD) is also highly desirable.

Platform knowledge: Strong understanding of the Common Service Data Model (CSDM), Configuration Management Database (CMDB), and their integration with other ServiceNow modules.

Infrastructure knowledge: Solid grasp of IT infrastructure, cloud environments (AWS, Azure, GCP), networking concepts (TCP/IP, DNS), and container technologies.