Job Title: ServiceNow ITOM Technical Lead/Architect
Experience: 8+ Years (Major expertise in Discovery & Service Mapping)
Location: PAN India (Remote)
Job Type: Full-time
Notice Period: Immediate Joiners Only
Job Summary
We are looking for an experienced ServiceNow ITOM Technical Lead/Architect with deep expertise in Discovery and Service Mapping to join our team. This role will be responsible for designing, leading, and optimizing enterprise ITOM solutions that deliver scalability, reliability, and business impact.
Key Responsibilities
- Lead architecture and strategy for ITOM implementations, focusing on Discovery, Service Mapping, CMDB design, and Event Management.
- Define ITOM best practices, governance models, and data standards aligned with ITIL.
- Design and maintain scalable, enterprise-grade CMDB structures.
- Collaborate with stakeholders to translate business requirements into technical solutions.
- Provide technical leadership to development teams and ensure alignment with overall IT strategy.
- Conduct solution reviews, health checks, and optimizations for existing implementations.
- Oversee integration of third-party monitoring tools (e.g., SolarWinds, AWS CloudWatch, Azure Monitor) with ServiceNow ITOM.
Required Skills & Qualifications
- 8+ years of ServiceNow experience with a strong focus on ITOM Discovery and Service Mapping.
- Solid understanding of CMDB, CI classes, and CI relationships.
- Strong knowledge of IT infrastructure (servers, networks, cloud).
- Experience with MID Server deployment and troubleshooting.
- Proficiency in JavaScript, REST/SOAP integrations, and ServiceNow scripting.
- Strong problem-solving, communication, and documentation skills.
Preferred Certifications
- ServiceNow Certified Implementation Specialist ITOM
- ServiceNow Certified System Administrator
- ITIL Foundation Certification
Why Join Us
- 100% Remote Work (PAN India)
- Opportunity to lead high-impact ITOM projects
- Collaborative, growth-oriented work culture
