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ServiceNow ITOM Engineer

Converge Electronics
Bengaluru
3-8 Years
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Job Description

JD for ServiceNow ITOM Admin

We are looking for a ServiceNow ITOM expert with a strong background in CMDB, CSDM, Discovery, and Service Mapping. Here s a summary of the key responsibilities and qualifications for this role:

What you'll be doing:

  • ServiceNow ITOM Administration: Work as part of the ITOM admin team, developing custom software solutions.
  • Consulting Services: Install, configure, and integrate ServiceNow ITOM products.
  • Data Solutions: Design solutions for data import/export between ServiceNow and other systems.
  • Platform Management: Manage application and platform upgrades, including impact assessments and remediation plans.
  • User Support: Resolve escalated issues/defects within ServiceNow.
  • Documentation: Prepare technical documentation as required.
  • Knowledge Enhancement: Enhance customer knowledge in IT Operations Management using the ITIL v4 framework.

What we are looking for:

  • Experience: 3+ years with ServiceNow ITOM products.
  • Platform Knowledge: Deep understanding of ServiceNow Platform, CSDM, CMDB, Discovery, and Service Mapping.
  • Hands-On Skills: Strong experience in troubleshooting and configuring ServiceNow Discovery, Service Mapping, CMDB, and Event Management.
  • Development Skills: Experience in scripting, customizing, and developing the ServiceNow platform, including automation using Flow Designer.
  • Problem-Solving: Ability to troubleshoot platform issues, perform root cause analysis, and recommend corrective actions.
  • Project Experience: Experience with multiple ServiceNow Discovery and Service Mapping projects involving various enterprise and open-source technologies.

Preferred Qualifications:

  • Certifications: Accreditations in ServiceNow System Administrator and ITOM products like Discovery and Service Mapping.

Personal Attributes:

  • Collaborative: Enjoys working in agile, creative environments.
  • Ambitious: Works independently towards goals with a creative approach.
  • Intuitive: Manages change effectively with strong time management skills.
  • Interpersonal Skills: Contributes to team efforts and maintains up-to-date technical knowledge.

More Info

Job Type:
Permanent Job
Industry:
Semiconductor
Role:
Software Engineer/Programmer
Function:
IT
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Converge Electronics

Converge tackles your supply chain challenges for today with solutions for the future. As the only public open market distributor, we possess a unique combination of global access, manufacturing industry expertise, and proven quality. With this, we can create customized, end-to-end supply chain solutions for electronics components sourcing and inventory management. We have the relationships, market intelligence, and product expertise to respond to urgent needs and dynamic market conditions, and the financial backing to provide terms that empower long-term growth. Connected distribution Converge, an Arrow company, is your full-service global supply chain partner. We are a team of creative, experienced problem-solvers that bridges the gaps through connected distribution and a unique approach to long-term, end-to-end supply chain optimization. Values that matter At Converge, we’re about respect, growth, and pride. We treat everyone, from employees and customers to industry partners, the way we would want to be treated. Our goal is growth – not just in the financial sense, but also personal and professional development. Every day, we strive to promote the growth of our own team as well as that of our customers and partners. Converge takes pride in its work. We constantly challenge ourselves to build something extraordinary – something that will make all of us proud. Community Our success has been built on a genuine commitment to nurturing the community of OEMs, EMS, supply chain partners, and our customers around the globe. It’s our way of sharing information gleaned through experience and by listening to you at every point of contact. Quality Quality is the cornerstone of everything we do. It is the heart of our suppliers’ and customers’ experience, their brand and, ultimately, their profitability. Our product and vendor quality programs are disciplined, repeatable, thorough, and based on the idea that over-commitment to quality is the only way to do business.

Job ID: 119029193

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Last Updated: 10-03-2026 08:25:37 AM
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