Job Title: ServiceNow ITOM Developer
Skills: ITOM, Discovery, Event Management & Service Mapping
Experience: 5 - 12 years
Location: Greater Noida, Pune & Bengaluru
Notice: Immediate to 60 days joiners are preferable
We at Coforge are hiring ServiceNow ITOM Developers with the following skillset:
- Analyzing business requirements, designing & developing implementing solutions on the ServiceNow platform.
- Collaborate with cross - functional teams to ensure the successful delivery of ServiceNow applications & modules, meeting the organization's needs.
Requirements Analysis:
- Collaborate with business analysts & stakeholders to understand and translate business requirements into technical specifications.
Design and Development:
- Design & develop ServiceNow applications and modules, ensuring adherence to best practices and industry standards.
- Customize & configure workflows, forms, fields, scripts, business rules, UI policies and other ServiceNow components.
- Implement & configure ServiceNow IT Operations Management (ITOM) modules, such as discovery, Service Mapping, event management and CMDB (Configuration Management Database).
- Collaborate with infrastructure & operations teams to ensure accurate and up - to - date configuration data within the CMDB.
- Monitor & manage infrastructure events, alerts, and incidents using ServiceNow Event Management.
- Develop & maintain integrations between ServiceNow and other monitoring tools and systems.
Integration:
- Integrate ServiceNow with other systems & applications as needed.
- Develop & maintain integrations using web services, APIs and other integration technologies.
Collaboration:
- Work closely with cross - functional teams, including system administrators, business analysts, & quality assurance teams, to deliver high - quality solutions.
- Collaborate with stakeholders to gather feedback & make necessary adjustments to meet evolving business needs.
Testing & Quality Assurance:
- Conduct unit testing & participate in quality assurance activities to ensure the reliability and functionality of developed solutions.
Documentation:
- Create & maintain technical documentation, including design specifications, user guides, and test plans.
Support & Maintenance:
- Provide ongoing support & maintenance for ServiceNow applications, troubleshooting & resolving issues promptly.
Training:
- Train end - users & support teams on new features and functionality.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience as a ServiceNow Developer with expertise in ServiceNow platform configurations & customizations.
- Strong understanding of ITSM & business process automation concepts.
- Proficient in JavaScript, HTML, CSS & other web technologies.
- Experience with ServiceNow integrations & web services.
- ServiceNow certification(s) is a plus.
Skills:
- ServiceNow development skills.
- Strong analytical & problem - solving abilities.
- Excellent communication & collaboration skills.
- Ability to work in a fast - paced & dynamic environment.
- Detail - oriented with a commitment to delivering high-quality solutions.
