More than 4 years experience in Discovery / ITOM domain on ServiceNow platform.
Very good implementation knowledge of ServiceNow Discovery, Service Mapping, Certificate Management, AI OPS
Good understanding & hands on and AWS & Azure cloud
Good to have knowledge and working experience of other ITOM modules like Event Management & Cloud Managment
Good knowledge on configuring / troubleshooting skills on IT Infrastructure, Server, Network, Storage, Cloud and worked as a System / Platform administrator
Good knowledge of middleware solutions such as IIS, WebLogic, Websphere, Apache Tomcat, etc
Worked in a Datacenter environment as L3 / L4 support
Technical knowledge of the following areas: Java, HTML, JavaScript, LDAP/Active Directory
Working knowledge of configuration management, CMDB, methods and processes
Excellent verbal and written communication skills, including polished presentation skills with the ability to deliver technical issues to both technical and non-technical audiences in a clear and understandable manner.
Provide excellent customer service, leadership, communication, problem solving and decision-making skills.
Nice to have
Basic knowledge and awareness of various other modules like ITBM and security
Must have flare for research, innovation and must be passionate to work on innovation topics.
