Role
ServiceNow HRSD Specialist
Experience
912 Years
Location
Bengaluru
Employment Type
Full-Time
Start Date
Immediate / As per notice period
Role Overview
We are seeking an experienced ServiceNow HRSD professional with strong architectural, development, and stakeholder management capabilities. The ideal candidate will have hands-on experience designing and delivering scalable HRSD solutions while collaborating with product teams, platform teams, and business stakeholders.
Key Responsibilities1 HRSD Architecture & Design
- Lead the design and implementation of scalable HRSD solutions.
- Translate product demand/ad-hoc requirements into technical solutions.
- Ensure compliance with architectural and governance standards.
2 Stakeholder & Product Collaboration
- Work closely with stakeholders and business teams to gather requirements.
- Review user stories based on Product Owner inputs.
- Design user-centric workflows and process automation solutions.
3 Platform & Upgrade Coordination
- Collaborate with platform teams during upgrades and releases.
- Ensure HRSD modules align with platform-wide changes.
4 Module Enhancements
Hands-on enhancements across:
- Case Management
- Lifecycle Events
- Employee Center
- ACL configurations
5 Integrations
- Design and support REST API integrations with third-party systems.
- Enable seamless data exchange and workflow automation.
6 Governance & Best Practices
- Define and enforce architectural standards.
- Conduct technical reviews (ACLs, integrations, complex stories).
- Ensure scalability, maintainability, and performance.
7 Technical Leadership
- Act as SME for resolving complex technical issues.
- Guide team members through blockers.
8 Support & Deployment
- Manage deployments across INT and PROD environments.
- Handle incidents and OOB ServiceNow issues.
Required Skills
- Strong experience in ServiceNow HRSD
- HRSD Architecture & Solution Design
- Case Management & Lifecycle Events
- Employee Center configuration
- ACL design & governance
- REST API integrations
- Platform upgrades & release coordination
- Incident & deployment management
- Stakeholder & Product collaboration
- Technical review & governance practices
