Role : ServiceNow HRSD Architect / Lead
Company Name : WillWare Technologies
Work Model : Onsite / Fulltime
Work Location : Bangalore, Hyderabad ,Pune ,Noida , Chennai , Gurgaon , Mumbai ( PAN India)
Job Description:
We are seeking an experienced ServiceNow Architect / Lead with strong expertise in HR Service Delivery (HRSD) to drive enterprise ServiceNow implementations, solution architecture, platform governance, and team leadership. The ideal candidate should have deep hands-on experience in ServiceNow HR modules, integrations, custom development, and stakeholder management.
Key Responsibilities: Solution Architecture & Leadership:
- Lead architecture, design, and implementation of ServiceNow HRSD solutions.
- Define scalable, secure, and future-ready ServiceNow platform architecture.
- Drive technical governance, code quality, platform standards, and best practices.
- Provide effort estimation, technical planning, and solution roadmaps.
- Lead onsite/offshore development teams and mentor junior developers.
- Participate in Agile ceremonies, sprint planning, retrospectives, and stakeholder reviews.
HRSD Functional & Technical Expertise:
Hands-on expertise in implementing and customizing:
- HR Case Management
- HR Knowledge Management
- Employee Service Center / Employee Center Portal
- Enterprise Onboarding & Lifecycle Events
- Employee Document Management
- Performance Analytics for HR
- Employee Journey Workflows
Required Skills:Must Have:- 10+ years of IT experience with 6+ years in ServiceNow.
- Strong experience in ServiceNow HRSD implementations.
- Hands-on development and customization expertise.
- Experience in enterprise integrations.
- Strong stakeholder management and communication skills.
- Team leadership / technical lead experience.
- Knowledge of ITIL and HR processes.
Certifications (Mandatory):- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist - HRSD
