ServiceNow HRSD Architect

Desired Competencies (Technical/Behavioral Competency)

Must-Have

1. Extensive experience with ServiceNow platform, specifically with EC Pro and Now Mobile
2. 6+ years of technical architecture experience and at least 3+ or ServiceNow implementation experience.
3. Strong background in solution architecture and technical design, with a focus on user experience, Employee Center Pro, Now Mobile, Knowledge Management, integration technology
4. At least 2 implementation experiences of ServiceNow HRSD. Hands-on experience in implementing core HRSD features like HR Case Management, Employee Center, HR Integrations, Agent workspace, Virtual Agents and Lifecycle Events (Onboarding, Offboarding)
5. Experience in building integrations with enterprise systems such as: Workday, SAP SuccessFactors, Oracle HCM, PeopleSoft, ADP
6. Strong understanding of HR processes and the ability to translate these into technical solutions.
7. Proven experience in at least one design, architect and implementation Employee Center Pro on ServiceNow
8. Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
9. Experience in architecting, solutioning, implementation and configuration off Employee Center Pro and No Mobile
10. Map customer's business problems to ServiceNow solutions
11. Lead workshops to understand customer's business imperatives, technology landscape and transformation priorities and recommend right fit solution, architecture and best practices.
12. Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities.
13. Developing solutions on ServiceNow platform using an Architecture first principle
14. Working with Business Analysts on technical stories, ensuring timely delivery during Sprint cycles
15. Strong understanding of Employee service portals and self-service technologies
16. Experience in working with ServiceNow Knowledge Management and well versed with its taxonomy

Good-to-Have

1. Knowledge of HCM products like Workday, SAP SuccessFactors, etc.
2. ServiceNow Certified Implementation Specialist - HRSD
3. Experience in Service Catalog rationalization catalog Items with workflows, business rules, UI Pages, UI actions,
4. Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations.
5. Experience working in Agile environment using SCRUM methodology.
6. Good to have experience in ServiceNow UI Development: ServiceNow Service Portal/Employee Center Components like Branding, SP pages, UI pages, Widgets, along with UI technologies Angular JS (1.X) , Angular Provider, Angular Templates, Bootstrap 3 framework, CSS, HTML
7. Self-starter, good interpersonal skills, ability to lead customer meetings and build customer confidence
8. ServiceNow Certified Implementation Specialist HRSD (CISHRSD) and ServiceNow Certified Application Developer (CAD)

Role descriptions / Expectations from the Role

1. 6+ years of technical architecture experience and at least 3+ or ServiceNow implementation experience.
2. Experience in ServiceNow implementations across 2 or more modules [Employee Center Pro, HR Service Delivery (HRSD),Manager Hub, Employee Relation, Learning, Life cycle management, Agent workspace]
3. Solution Design: Architect end-to-end HRSD solutions, defining data models, workflows, integrations (REST/SOAP, Integration Hub), and portal experiences.
4. Stakeholder Engagement: Lead discovery workshops, gather requirements from HR and business leaders, and act as a trusted advisor.
5. Technical Leadership: Provide guidance to developers, ensure adherence to coding standards, and oversee complex configurations and custom development.
6. Platform Expertise: Deeply understand HRSD modules (Case Management, Employee Center, Lifecycle Events, HR Taxonomy) and platform capabilities.
7. Integrations: Design integrations with other HR systems (Workday, SuccessFactors) and Microsoft technologies.
8. Innovation: Implement advanced features like Now Assist (Generative AI), AI Agents, and AI Search for enhanced productivity.
9. Best Practices: Advise on ITIL, security, governance, and maintain platform health and performance.