ServiceNow HRSD Architect

We are seeking an experienced ServiceNow HRSD Architect to design, implement, and optimize HR Service Delivery solutions on the ServiceNow platform. The ideal candidate will have deep expertise in HRSD modules, strong architectural skills, and the ability to lead end-to-end implementations.

Key Responsibilities

• Lead the design and architecture of ServiceNow HRSD solutions
• Collaborate with HR stakeholders to understand business requirements and translate them into scalable solutions
• Drive end-to-end HRSD implementations, including Core HR, Case & Knowledge Management, Employee Service Center
• Define best practices, governance, and standards for ServiceNow HRSD
• Provide technical leadership to development teams and review configurations/customizations
• Ensure integration with third-party systems (Workday, SAP SuccessFactors, etc.)
• Optimize workflows, automation, and user experience
• Conduct workshops, solution demos, and stakeholder discussions
• Support upgrades, enhancements, and platform scalability

Required Skills & Experience

• 10+ years of IT experience with 6+ years in ServiceNow HRSD
• Strong expertise in: HRSD modules (Core HR, Lifecycle Events, Case Management), ServiceNow platform architecture, Flow Designer, IntegrationHub, Scoped applications & scripting (JavaScript, Glide APIs)
• Experience in integrating HR systems (Workday, SAP, Oracle HCM)
• Strong understanding of HR processes and compliance
• ServiceNow certifications (CSA, CIS-HRSD preferred)

Preferred Qualifications

• Experience with Employee Center / Portal design
• Knowledge of ITSM and other ServiceNow modules
• Experience in large-scale or global HR transformations
• Strong stakeholder management and communication skills

Soft Skills

• Strong problem-solving and analytical thinking
• Excellent communication and client-facing skills
• Ability to lead teams and mentor developers

Nice to Have

• ServiceNow Certified Technical Architect (CTA) – plus