ServiceNow HR Service Management

Key Responsibilities:

• HR Technology & Platforms SAP Employee Central, ServiceNow HR Service Management HR Service Management, Shared Services, Contact Centres
• Business Analysis Business analysis in dynamic, project-based environments Creative and lateral thinking, stakeholder management
• Project Delivery Independent and collaborative project execution Timely and quality delivery
• Communication & Influence Strong oral and written communication skills Influencing, persuasion, and negotiation in workshops
• Problem Solving & Analysis Analytical thinking, problem-solving capabilities Ability to challenge existing practices
• HR Process Knowledge Deep understanding of HR processes and technologies Awareness of industry and market trends
• IT Service Management Incident, Problem, and Release Management processes Service introduction and support
• DevOps & Agile Experience in DevOps environments Agile methodologies, system configuration, SDLC
• SaaS & Vendor Management Experience with SaaS platforms and vendor collaboration Monitoring releases and roadmaps
• Work Style & Initiative Proactive self-starter, stakeholder management without close supervision Team collaboration and ownership