ServiceNow HAM Pro Specialist

Responsibilities :

We are seeking an experienced IT Asset Management professional with expertise in ServiceNow HAM Pro to manage end-to-end hardware asset lifecycle operations, asset governance, reconciliation, audits, reporting, and process improvement initiatives. The ideal candidate should have strong experience in ServiceNow ITAM/HAM modules, compliance management, vendor coordination, and asset lifecycle governance. Key Responsibilities - Manage end-to-end Hardware Asset Management (HAM) lifecycle in ServiceNow. - Maintain asset inventory accuracy through reconciliation and audit processes. - Perform asset onboarding, transfer, refresh, retirement, disposal, and recovery activities. - Ensure compliance with asset management policies, controls, and governance frameworks. - Perform periodic asset audits and maintain audit readiness. - Drive process improvements across ITAM and HAM operations. - Coordinate with ServiceNow development teams for HAM enhancements, workflows, and catalog improvements. - Manage vendor engagements for asset procurement, disposal, logistics, and lifecycle management. - Create dashboards, KPI reports, metrics, and executive-level reporting. - Ensure SLA adherence and operational excellence across asset management functions. - Support stakeholders with inventory planning, forecasting, and lifecycle decisions. Mandatory Skills - ServiceNow HAM Pro - IT Asset Management (ITAM) - Hardware Asset Management - Asset Lifecycle Management - Asset Reconciliation - Asset Audits - Inventory Management - Asset Governance & Compliance - ServiceNow Reporting & Dashboards - Vendor Management